{"id":661,"date":"2021-02-16T18:09:17","date_gmt":"2021-02-16T17:09:17","guid":{"rendered":"http:\/\/10.0.2.128\/wordpress\/?page_id=661"},"modified":"2023-01-23T13:33:10","modified_gmt":"2023-01-23T12:33:10","slug":"about","status":"publish","type":"page","link":"https:\/\/albrnet.cz\/?page_id=661","title":{"rendered":"Dokumenty"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; admin_label=&#8220;Header&#8220; _builder_version=&#8220;4.9.0&#8243; use_background_color_gradient=&#8220;on&#8220; background_color_gradient_start=&#8220;#e00b00&#8243; background_color_gradient_end=&#8220;rgba(224,89,0,0.29)&#8220; background_color_gradient_direction=&#8220;173deg&#8220; background_color_gradient_start_position=&#8220;21%&#8220; background_color_gradient_end_position=&#8220;77%&#8220; background_image=&#8220;http:\/\/240464.w64.wedos.ws\/wordpress\/wp-content\/uploads\/2021\/03\/pozadi-1.png&#8220; parallax=&#8220;on&#8220; max_width=&#8220;95%&#8220; max_width_tablet=&#8220;&#8220; max_width_phone=&#8220;&#8220; max_width_last_edited=&#8220;on|desktop&#8220; min_height=&#8220;370px&#8220; custom_margin=&#8220;1vw||1px||false|false&#8220; custom_padding=&#8220;||||true|false&#8220; bottom_divider_style=&#8220;wave2&#8243; bottom_divider_color=&#8220;#ffffff&#8220; bottom_divider_height=&#8220;10vw&#8220; bottom_divider_repeat=&#8220;0.7x&#8220; animation_style=&#8220;slide&#8220; animation_direction=&#8220;bottom&#8220; animation_intensity_slide=&#8220;1%&#8220; da_disable_devices=&#8220;off|off|off&#8220; border_radii=&#8220;on|24px|24px|24px|24px&#8220; locked=&#8220;off&#8220; da_is_popup=&#8220;off&#8220; da_exit_intent=&#8220;off&#8220; da_has_close=&#8220;on&#8220; da_alt_close=&#8220;off&#8220; da_dark_close=&#8220;off&#8220; da_not_modal=&#8220;on&#8220; da_is_singular=&#8220;off&#8220; da_with_loader=&#8220;off&#8220; da_has_shadow=&#8220;on&#8220;][et_pb_row column_structure=&#8220;3_4,1_4&#8243; use_custom_gutter=&#8220;on&#8220; module_class=&#8220; et_pb_row_fullwidth&#8220; _builder_version=&#8220;4.9.0&#8243; width=&#8220;98%&#8220; width_tablet=&#8220;80%&#8220; width_phone=&#8220;&#8220; width_last_edited=&#8220;on|desktop&#8220; max_width_tablet=&#8220;80%&#8220; max_width_phone=&#8220;&#8220; max_width_last_edited=&#8220;on|desktop&#8220; module_alignment=&#8220;center&#8220; custom_margin=&#8220;-40px||||false|false&#8220; custom_padding=&#8220;||||false|false&#8220; animation_style=&#8220;slide&#8220; animation_direction=&#8220;left&#8220; animation_intensity_slide=&#8220;10%&#8220; make_fullwidth=&#8220;on&#8220;][et_pb_column type=&#8220;3_4&#8243; _builder_version=&#8220;4.9.0&#8243; custom_padding=&#8220;||||false|false&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_text admin_label=&#8220;N\u00e1vrh smlouvy&#8220; _builder_version=&#8220;4.9.0&#8243; _module_preset=&#8220;default&#8220; text_font=&#8220;Poppins|800|on||||||&#8220; text_font_size=&#8220;26px&#8220; header_font=&#8220;Poppins|800|on||||||&#8220; inline_fonts=&#8220;Poppins&#8220;]<\/p>\n<h2 style=\"text-align: center;\"><strong><em><\/em><\/strong><\/h2>\n<h2 style=\"text-align: center;\"><span style=\"font-family: Poppins;\"><strong><em><\/em><\/strong><\/span><\/h2>\n<h1 style=\"text-align: center;\"><em><strong><span style=\"color: #ffffff;\"><span style=\"font-family: Poppins;\">Dod\u00e1v\u00e1me stabiln\u00ed a rychl\u00fd internet.<\/span><\/span><\/strong><\/em><\/h1>\n<h1 style=\"text-align: center;\"><em><strong><span style=\"color: #ffffff;\"><span style=\"font-family: Poppins;\">Na optick\u00e9 nebo bezdr\u00e1tov\u00e9 s\u00edti.<\/span><\/span><\/strong><\/em><\/h1>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8220;N\u00e1vrh specifikace slu\u017eby&#8220; _builder_version=&#8220;4.9.0&#8243; _module_preset=&#8220;default&#8220; custom_margin=&#8220;||||false|false&#8220; custom_padding=&#8220;||||false|false&#8220;]<\/p>\n<h3 style=\"text-align: center;\"><\/h3>\n<h4><\/h4>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8220;N\u00e1vrh shrnut\u00ed smlouvy&#8220; _builder_version=&#8220;4.9.0&#8243; _module_preset=&#8220;default&#8220; custom_margin=&#8220;||||false|false&#8220; custom_padding=&#8220;||||false|false&#8220;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #ffffff;\"><em>V\u017edy V\u00e1m nab\u00eddneme to nejlep\u0161\u00ed, co je v m\u00edst\u011b Va\u0161\u00ed p\u0159\u00edpojky k dispozici.<\/em><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8220;Cen\u00edk s parametry smlouvy&#8220; _builder_version=&#8220;4.9.0&#8243; _module_preset=&#8220;default&#8220; text_font=&#8220;Poppins|700|on||||||&#8220;]<\/p>\n<h3><span><em><\/em><\/span><\/h3>\n<h3 style=\"text-align: center;\"><\/h3>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8220;VOP&#8220; _builder_version=&#8220;4.9.0&#8243; _module_preset=&#8220;default&#8220; text_font=&#8220;Poppins|700|on||||||&#8220;]<\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #ffffff;\"><em>\u00a0Tarif\u00a0 ji\u017e\u00a0od 300K\u010d\/m\u011bs\u00edc<\/em><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8220;1_4&#8243; _builder_version=&#8220;4.9.0&#8243; custom_padding=&#8220;||||false|false&#8220; custom_padding__hover=&#8220;|||&#8220;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; admin_label=&#8220;Features&#8220; _builder_version=&#8220;4.9.0&#8243; background_color=&#8220;#f2f5fa&#8220; background_image=&#8220;http:\/\/10.0.2.128\/wordpress\/wp-content\/uploads\/2021\/02\/isp-08.png&#8220; parallax=&#8220;on&#8220; max_width=&#8220;95%&#8220; max_width_tablet=&#8220;&#8220; max_width_phone=&#8220;&#8220; max_width_last_edited=&#8220;on|desktop&#8220; custom_padding=&#8220;54px|0px|0|0px|false|false&#8220; da_disable_devices=&#8220;off|off|off&#8220; border_radii=&#8220;on|30px|30px|30px|30px&#8220; da_is_popup=&#8220;off&#8220; da_exit_intent=&#8220;off&#8220; da_has_close=&#8220;on&#8220; da_alt_close=&#8220;off&#8220; da_dark_close=&#8220;off&#8220; da_not_modal=&#8220;on&#8220; da_is_singular=&#8220;off&#8220; da_with_loader=&#8220;off&#8220; da_has_shadow=&#8220;on&#8220;][et_pb_row _builder_version=&#8220;4.9.0&#8243; custom_margin=&#8220;100px||100px||true&#8220; custom_margin_tablet=&#8220;40px||40px||true&#8220; custom_margin_phone=&#8220;&#8220; custom_margin_last_edited=&#8220;on|tablet&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.9.0&#8243; custom_padding=&#8220;|||&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_accordion admin_label=&#8220;Rozbalovac\u00ed z\u00e1lo\u017eky&#8220; _builder_version=&#8220;4.9.0&#8243; _module_preset=&#8220;default&#8220;][et_pb_accordion_item title=&#8220;N\u00e1vrh smlouvy&#8220; open=&#8220;on&#8220; _builder_version=&#8220;4.9.0&#8243; _module_preset=&#8220;default&#8220;]<\/p>\n<p>&nbsp;<\/p>\n<table width=\"919\">\n<tbody>\n<tr>\n<td width=\"588\">\n<p><strong>Smlouva o poskytov\u00e1n\u00ed slu\u017eeb elektronick\u00fdch komunikac\u00ed<\/strong><\/p>\n<p><strong>\u201eP\u0159ipojen\u00ed k\u00a0internetu\u201c<\/strong><\/p>\n<\/td>\n<td width=\"36\"><strong>\u010d.:<\/strong><\/td>\n<td width=\"294\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Poskytovatel<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>U\u017eivatel<\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"151\">Jm\u00e9no:<\/td>\n<td width=\"304\">Josef Figura<\/td>\n<td width=\"157\">Jm\u00e9no:<\/td>\n<td width=\"298\"><\/td>\n<\/tr>\n<tr>\n<td width=\"151\">Adresa:<\/td>\n<td width=\"304\">Sedli\u0161t\u011b 111, 739 36 Sedli\u0161t\u011b<\/td>\n<td width=\"157\">Adresa:<\/td>\n<td width=\"298\"><\/td>\n<\/tr>\n<tr>\n<td width=\"151\">I\u010c:<\/td>\n<td width=\"304\">11536438<\/td>\n<td width=\"157\">Dat.nar.\/r.\u010d..:<\/td>\n<td width=\"298\"><\/td>\n<\/tr>\n<tr>\n<td width=\"151\">Bankovn\u00ed spojen\u00ed:<\/td>\n<td width=\"304\">670100 \u2013 2209764481 \/ 6210<\/td>\n<td width=\"157\">I\u010c:<\/td>\n<td width=\"298\"><\/td>\n<\/tr>\n<tr>\n<td width=\"151\">E-mail:<\/td>\n<td width=\"304\">FiguraJosef@gmail.com<\/td>\n<td width=\"157\">E-mail:<\/td>\n<td width=\"298\"><\/td>\n<\/tr>\n<tr>\n<td width=\"151\">Tel.:<\/td>\n<td width=\"304\">558\u00a0271 888<\/td>\n<td width=\"157\">Tel.:<\/td>\n<td width=\"298\"><\/td>\n<\/tr>\n<tr>\n<td width=\"151\">Opr\u00e1vn\u011bn\u00fd z\u00e1stupce:<\/td>\n<td width=\"304\">Josef Figura<\/td>\n<td width=\"157\">Opr\u00e1vn\u011bn\u00fd z\u00e1stupce:<\/td>\n<td width=\"298\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li><strong> P\u0159edm\u011bt smlouvy<\/strong><\/li>\n<\/ol>\n<p><strong>1.1 <\/strong>Poskytovatel se touto smlouvou (\u201eSmlouva\u201c) zavazuje poskytovat U\u017eivateli slu\u017eby elektronick\u00fdch komunikac\u00ed v typu, v rozsahu a v cen\u011b uveden\u00e9 ve Specifikaci slu\u017eeb (\u201eSpecifikace slu\u017eby\u201c), kter\u00e1 je ned\u00edlnou sou\u010d\u00e1st\u00ed t\u00e9to Smlouvy.<\/p>\n<p><strong>1.2<\/strong> U\u017eivatel se touto Smlouvou zavazuje \u0159\u00e1dn\u011b a v\u010das platit cenu za poskytov\u00e1n\u00ed slu\u017eeb ve v\u00fd\u0161i uveden\u00e9 a zp\u016fsobem uveden\u00fdm ve Specifikaci slu\u017eby.<\/p>\n<p><strong>1.3<\/strong> Datum zah\u00e1jen\u00ed poskytov\u00e1n\u00ed slu\u017eeb a podm\u00ednky pro poskytov\u00e1n\u00ed slu\u017eeb, stejn\u011b jako dal\u0161\u00ed pr\u00e1va a povinnosti smluvn\u00edch stran jsou krom\u011b t\u00e9to Smlouvy stanoveny v n\u00ed\u017ee uveden\u00fdch dokumentech a) b) c) (\u201eDokumenty\u201c).<\/p>\n<p>V p\u0159\u00edpad\u011b rozporu mezi ustanoven\u00edmi jednotliv\u00fdch Dokument\u016f, maj\u00ed p\u0159ednost Dokumenty v n\u00e1sleduj\u00edc\u00edm po\u0159ad\u00ed:<\/p>\n<ol>\n<li>a) Specifikace slu\u017eby. Nov\u011bj\u0161\u00ed specifikace slu\u017eby m\u00e1 p\u0159ednost p\u0159ed star\u0161\u00ed.<\/li>\n<li>b) Cen\u00edk s parametry slu\u017eby internet &#8211; pevn\u00e9 bezdr\u00e1tov\u00e9 p\u0159ipojen\u00ed pro koncov\u00e9 z\u00e1kazn\u00edky \u2013 spot\u0159ebitele.<\/li>\n<li>c) V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky poskytov\u00e1n\u00ed slu\u017eeb elektronick\u00fdch komunikac\u00ed v\u00a0s\u00edti albrnet (\u201eVOP\u201c).<\/li>\n<\/ol>\n<p><strong>1.4<\/strong> Popisy, technick\u00e9 a kvalitativn\u00ed parametry poskytovan\u00fdch slu\u017eeb jsou uvedeny ve Specifikaci slu\u017eeb, v\u00a0cen\u00edku s parametry slu\u017eby internet &#8211; pevn\u00e9 bezdr\u00e1tov\u00e9 p\u0159ipojen\u00ed pro koncov\u00e9 z\u00e1kazn\u00edky \u2013 spot\u0159ebitele \u00a0a ve VOP.<\/p>\n<p><strong>1.5<\/strong> V p\u0159\u00edpad\u011b rozporu mezi Smlouvou a Dokumenty m\u00e1 p\u0159ednost ustanoven\u00ed Smlouvy, resp. jej\u00edch dodatk\u016f.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li><strong> Obecn\u00e1 ustanoven\u00ed <\/strong><\/li>\n<\/ol>\n<p><strong>2.1<\/strong> U\u017eivatel pro svoji identifikaci a komunikaci s Poskytovatelem pou\u017e\u00edv\u00e1 \u010d\u00edslo z\u00e1kazn\u00edka shodn\u00e9 s \u010d\u00edslem Smlouvy.<\/p>\n<p><strong>2.2<\/strong> U\u017eivatel se zavazuje pou\u017e\u00edvat slu\u017eby v\u00fdhradn\u011b na adrese vyu\u017e\u00edv\u00e1n\u00ed slu\u017eby uveden\u00e9 ve Specifikaci, nen\u00ed-li ve Specifikaci dohodnuto jinak.<\/p>\n<p><strong>2.3<\/strong> U\u017eivatel je opr\u00e1vn\u011bn se obracet na Poskytovatele s po\u017eadavky na nov\u00e9 slu\u017eby a zm\u011bny st\u00e1vaj\u00edc\u00edch slu\u017eeb.<\/p>\n<p><strong>2.4<\/strong> Nov\u00e9 slu\u017eby, zm\u011bny v rozsahu a v parametrech poskytovan\u00fdch slu\u017eeb lze sjednat formou vyhotoven\u00ed nov\u00e9 Specifikace v p\u00edsemn\u00e9 form\u011b, kter\u00e1 se po akceptaci obou smluvn\u00edch stran st\u00e1v\u00e1 ned\u00edlnou sou\u010d\u00e1st\u00ed Smlouvy.<\/p>\n<p><strong>2.5<\/strong> Zm\u011bny Smlouvy lze prov\u00e1d\u011bt prost\u0159ednictv\u00edm \u010d\u00edslovan\u00fdch dodatk\u016f ke Smlouv\u011b, kter\u00e9 budou vypracov\u00e1ny na z\u00e1klad\u011b po\u017eadavku n\u011bkter\u00e9 ze smluvn\u00edch stran. Ve\u0161ker\u00e9 zm\u011bny lze prov\u00e1d\u011bt pouze v p\u00edsemn\u00e9 form\u011b.<\/p>\n<p><strong>2.6<\/strong> Smlouvu lze ukon\u010dit v souladu s VOP.<\/p>\n<p><strong>2.7<\/strong> Smlouva se uzav\u00edr\u00e1 na dobu neur\u010ditou.<\/p>\n<p><strong>2.8<\/strong> Smlouvu mohou ob\u011b smluvn\u00ed strany vypov\u011bd\u011bt, a to i bez ud\u00e1n\u00ed d\u016fvodu. V\u00fdpov\u011b\u010f mus\u00ed b\u00fdt p\u00edsemn\u00e1 a mus\u00ed b\u00fdt druh\u00e9 smluvn\u00ed stran\u011b doru\u010dena prokazateln\u00fdm zp\u016fsobem, tj. doporu\u010den\u00fdm dopisem. V\u00fdpov\u011bdn\u00ed doba \u010din\u00ed jeden m\u011bs\u00edc a po\u010d\u00edn\u00e1 b\u011b\u017eet prvn\u00edm dnem m\u011bs\u00edce po m\u011bs\u00edci, ve kter\u00e9m byla v\u00fdpov\u011b\u010f doru\u010dena druh\u00e9 stran\u011b.<\/p>\n<p><strong>2.9<\/strong> U\u017eivatel, kter\u00fd je spot\u0159ebitelem ve smyslu ob\u010dansk\u00e9ho z\u00e1kon\u00edku, a kter\u00fd Smlouvu uzav\u0159el mimo prostory obvykl\u00e9 k podnik\u00e1n\u00ed Poskytovatele nebo prost\u0159edky komunikace na d\u00e1lku, m\u00e1 pr\u00e1vo odstoupit od Smlouvy bez jak\u00fdchkoliv sankc\u00ed a bez ud\u00e1n\u00ed d\u016fvodu ve lh\u016ft\u011b \u010dtrn\u00e1cti dn\u016f od okam\u017eiku, kdy mu bylo umo\u017en\u011bno u\u017e\u00edvat slu\u017eeb dle t\u00e9to Smlouvy.<\/p>\n<p><strong>2.10<\/strong> U\u017eivatel ud\u011bluje Poskytovateli souhlas se zpracov\u00e1n\u00edm sv\u00fdch osobn\u00edch \u00fadaj\u016f ve smyslu platn\u00e9 legislativy.<\/p>\n<p><strong>2.11<\/strong> U\u017eivatel ud\u011bluje \u2013 neud\u011bluje (*nehod\u00edc\u00ed \u0161krtn\u011bte) Poskytovateli souhlas se zas\u00edl\u00e1n\u00edm obchodn\u00edch sd\u011blen\u00ed o nov\u00fdch slu\u017eb\u00e1ch a marketingov\u00fdch akc\u00edch Poskytovatele do e-mailov\u00e9 schr\u00e1nky U\u017eivatele.<\/p>\n<p><strong>2.12<\/strong> U\u017eivatel potvrzuje, \u017ee se s obsahem Smlouvy a Dokument\u016f dle \u010dl. 1.4 sezn\u00e1mil, porozum\u011bl jim, souhlas\u00ed s jejich obsahem, a \u017ee je obdr\u017eel v p\u00edsemn\u00e9 form\u011b.<\/p>\n<p><strong>2.13<\/strong> Smlouva je p\u0159ipravena ve dvou vyhotoven\u00edch, kter\u00e9 U\u017eivatel i Poskytovatel obdr\u017e\u00ed po jednom.<\/p>\n<p><strong>2.14<\/strong> Smlouva byla seps\u00e1na na z\u00e1klad\u011b prav\u00e9 a svobodn\u00e9 v\u016fle \u00fa\u010dastn\u00edk\u016f a nab\u00fdv\u00e1 platnosti a \u00fa\u010dinnosti podpisem obou smluvn\u00edch stran.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"186\">V<\/td>\n<td colspan=\"2\" width=\"268\">dne<\/td>\n<td width=\"192\">V<\/td>\n<td colspan=\"2\" width=\"262\">dne<\/td>\n<\/tr>\n<tr>\n<td width=\"186\"><\/td>\n<td colspan=\"2\" width=\"268\"><\/td>\n<td width=\"192\"><\/td>\n<td colspan=\"2\" width=\"262\"><\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\" width=\"455\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/td>\n<td colspan=\"3\" width=\"455\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"234\">Opr\u00e1vn\u011bn\u00fd z\u00e1stupce Poskytovatele<\/td>\n<td width=\"221\"><\/td>\n<td colspan=\"2\" width=\"240\">Opr\u00e1vn\u011bn\u00fd z\u00e1stupce U\u017eivatele<\/td>\n<td width=\"215\"><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"234\">jm\u00e9no a podpis<\/td>\n<td width=\"221\"><\/td>\n<td colspan=\"2\" width=\"240\">jm\u00e9no a podpis<\/td>\n<td width=\"215\"><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"234\">\n<p>&nbsp;<\/p>\n<p><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><\/p>\n<\/td>\n<td width=\"221\"><\/td>\n<td colspan=\"2\" width=\"240\"><\/td>\n<td width=\"215\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong><\/strong><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8220;N\u00e1vrh shrnut\u00ed smlouvy&#8220; _builder_version=&#8220;4.9.0&#8243; _module_preset=&#8220;default&#8220; open=&#8220;off&#8220;]<\/p>\n<p><strong><\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<td colspan=\"2\" width=\"234\"><\/td>\n<td width=\"221\"><\/td>\n<td width=\"240\"><strong>Poskytovatel:<\/strong><\/td>\n<td width=\"215\"><\/td>\n<\/tr>\n<tr>\n<td width=\"139\"><strong>N\u00e1zev slu\u017eby:<\/strong><\/td>\n<td colspan=\"2\" width=\"316\">Pevn\u00fd p\u0159\u00edstup k internetu<\/td>\n<td width=\"240\">Jm\u00e9no:<\/td>\n<td width=\"215\">Josef Figura<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"234\"><\/td>\n<td width=\"221\"><\/td>\n<td width=\"240\">Adresa:<\/td>\n<td width=\"215\">Sedli\u0161t\u011b 111, 739 36 Sedli\u0161t\u011b<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"234\"><\/td>\n<td width=\"221\"><\/td>\n<td width=\"240\">I\u010c:<\/td>\n<td width=\"215\">11536438<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"234\"><\/td>\n<td width=\"221\"><\/td>\n<td width=\"240\">E-mail:<\/td>\n<td width=\"215\">FiguraJosef@gmail.com<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"234\"><\/td>\n<td width=\"221\"><\/td>\n<td width=\"240\">Tel.:<\/td>\n<td width=\"215\">558\u00a0271 888<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"234\"><\/td>\n<td width=\"221\"><\/td>\n<td width=\"240\">Opr\u00e1vn\u011bn\u00fd z\u00e1stupce:<\/td>\n<td width=\"215\">Josef Figura<\/td>\n<\/tr>\n<tr>\n<td width=\"114\"><\/td>\n<td width=\"70\"><\/td>\n<td width=\"164\"><\/td>\n<td width=\"196\"><\/td>\n<td width=\"204\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Shrnut\u00ed smlouvy<\/strong><\/p>\n<p>\u010d.: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 ze dne: \u00a0\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n<p>Toto shrnut\u00ed smlouvy uv\u00e1d\u00ed hlavn\u00ed prvky t\u00e9to nab\u00eddky slu\u017eeb, jak vy\u017eaduj\u00ed pr\u00e1vn\u00ed p\u0159edpisy EU (\u010dl. 102 odst. 3 sm\u011brnice Evropsk\u00e9ho parlamentu a Rady (EU) 2018\/1972).<\/p>\n<p>Pom\u00e1h\u00e1 porovnat r\u016fzn\u00e9 nab\u00eddky slu\u017eeb.<\/p>\n<p>\u00dapln\u00e9 informace o dan\u00e9 slu\u017eb\u011b jsou obsa\u017eeny v jin\u00fdch dokumentech.<\/p>\n<p>&nbsp;<\/p>\n<p>Adresa p\u0159\u00edpojn\u00e9ho m\u00edsta: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Slu\u017eba: tarif\u00a0 \u2026\u2026.<\/strong><\/p>\n<p>Pevn\u00fd p\u0159\u00edstup k\u00a0internetu<\/p>\n<p>Neomezen\u00fd p\u0159\u00edstup k internetu<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Rychlost slu\u017eby p\u0159\u00edstupu k internetu a prost\u0159edky n\u00e1pravy <\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"303\">N\u00e1zev tarifu<\/td>\n<td width=\"303\">Stahov\u00e1n\u00ed dat (download)\/Mbps<\/td>\n<td width=\"303\">Nahr\u00e1v\u00e1n\u00ed dat (upload)\/Mbps<\/td>\n<\/tr>\n<tr>\n<td width=\"303\">Maxim\u00e1ln\u00ed rychlost<\/td>\n<td width=\"303\"><strong>\u00a0<\/strong><\/td>\n<td width=\"303\"><strong>\u00a0<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"303\">Minim\u00e1ln\u00ed rychlost<\/td>\n<td width=\"303\"><strong>\u00a0<\/strong><\/td>\n<td width=\"303\"><strong>\u00a0<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"303\">B\u011b\u017en\u011b dostupn\u00e1 rychlost<\/td>\n<td width=\"303\"><strong>\u00a0<\/strong><\/td>\n<td width=\"303\"><strong>\u00a0<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"303\">Inzerovan\u00e1 rychlost<\/td>\n<td width=\"303\"><strong>\u00a0<\/strong><\/td>\n<td width=\"303\"><strong>\u00a0<\/strong><\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\" width=\"909\"><strong>\u00a0<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"303\">Za\u0159\u00edzen\u00ed<\/td>\n<td colspan=\"2\" width=\"606\"><strong>\u00a0<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>\u00a0<\/strong><\/p>\n<p>Vadou slu\u017eby p\u0159\u00edstup k internetu v pevn\u00e9m m\u00edst\u011b je zm\u011bna v\u00fdkonu slu\u017eby spo\u010d\u00edvaj\u00edc\u00ed v poklesu rychlosti stahov\u00e1n\u00ed \u010di odes\u00edl\u00e1n\u00ed pod b\u011b\u017en\u011b dostupnou rychlost stahov\u00e1n\u00ed \u010di odes\u00edl\u00e1n\u00ed, a to po souvislou dobu del\u0161\u00ed ne\u017e 70 minut (velk\u00e1 trvaj\u00edc\u00ed odchylka) nebo b\u011bhem 90 minut alespo\u0148 t\u0159ikr\u00e1t po souvislou dobu minim\u00e1ln\u011b 3,5 minuty (velk\u00e1 opakuj\u00edc\u00ed se odchylka).<\/p>\n<p>Velk\u00e1 odchylka od rychlostn\u00edch parametr\u016f (viz v\u00fd\u0161e) m\u016f\u017ee m\u00edt za n\u00e1sledek zpomalen\u00ed a\u017e zastaven\u00ed p\u0159\u00edstupu k internetu. To se projev\u00ed zhor\u0161en\u00edm kvality streamovan\u00e9ho videa ve vysok\u00e9m rozli\u0161en\u00ed, del\u0161\u00ed dobou odezvy, pozd\u011bj\u0161\u00ed aktualizac\u00ed \u010di del\u0161\u00edm na\u010d\u00edt\u00e1n\u00edm nebo odes\u00edl\u00e1n\u00edm dat aplikacemi a slu\u017ebami, nejh\u016f\u0159e a\u017e jejich nefunk\u010dnost\u00ed.<\/p>\n<p>V dob\u011b trv\u00e1n\u00ed velk\u00e9 odchylky je t\u0159eba ji ohl\u00e1sit jako poruchu telefonicky, pop\u0159\u00edpad\u011b emailem Poskytovateli a do 2 m\u011bs\u00edc\u016f od jej\u00edho v\u00fdskytu podat reklamaci na poskytovanou slu\u017ebu dle VOP \u010dl.10.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Cena<\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"455\">Jednor\u00e1zov\u00fd z\u0159izovac\u00ed poplatek<\/td>\n<td width=\"455\"><strong>\u00a0<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"455\">Pravideln\u00e1 m\u011bs\u00ed\u010dn\u00ed platba za tarif<\/td>\n<td width=\"455\"><strong>\u00a0<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Doba trv\u00e1n\u00ed, obnoven\u00ed, ukon\u010den\u00ed<\/strong><\/p>\n<p>Smlouvy bez zv\u00fdhodn\u011bn\u00e9 pravideln\u00e9 m\u011bs\u00ed\u010dn\u00ed platby za tarif jsou p\u0159\u00edmo v re\u017eimu Smlouvy na dobu neur\u010ditou s mo\u017enost\u00ed t\u0159iceti denn\u00ed v\u00fdpov\u011bdi po datu uzav\u0159en\u00ed smlouvy.<\/p>\n<p>V\u00a0p\u0159\u00edpad\u011b zvolen\u00ed zv\u00fdhodn\u011bn\u00e9ho tarifu je Smlouva v\u00a0re\u017eimu z\u00e1vazku 12 nebo 24 m\u011bs\u00edc\u016f. Po uplynut\u00ed t\u00e9to doby p\u0159ech\u00e1z\u00ed Smlouva automaticky do re\u017eimu Smlouvy na dobu neur\u010ditou.<\/p>\n<p>V\u00fdpov\u011b\u010f smlouvy je mo\u017en\u00e9 u\u010dinit v listinn\u00e9 podob\u011b s vlastnoru\u010dn\u00edm podpisem smluvn\u00ed strany \u010di jej\u00edch opr\u00e1vn\u011bn\u00fdch z\u00e1stupc\u016f. V\u00fdpov\u011bdn\u00ed doba je 30 dn\u00ed a po\u010d\u00edn\u00e1 b\u011b\u017eet dnem n\u00e1sleduj\u00edc\u00edm po dni, v n\u011bm\u017e byla v\u00fdpov\u011b\u010f doru\u010dena druh\u00e9 smluvn\u00ed stran\u011b.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Funkce pro koncov\u00e9 u\u017eivatele se zdravotn\u00edm posti\u017een\u00edm<\/strong><\/p>\n<p>Tarif nem\u00e1 specifick\u00e9 vlastnosti zv\u00fdhod\u0148uj\u00edc\u00ed spot\u0159ebitele s t\u011blesn\u00fdm posti\u017een\u00edm.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Dal\u0161\u00ed d\u016fle\u017eit\u00e9 informace<\/strong><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8220;N\u00e1vrh specifikace slu\u017eby&#8220; _builder_version=&#8220;4.9.0&#8243; _module_preset=&#8220;default&#8220; open=&#8220;off&#8220;]<\/p>\n<p>&nbsp;<\/p>\n<table width=\"919\">\n<tbody>\n<tr>\n<td width=\"588\">\n<p><strong>Smlouva o poskytov\u00e1n\u00ed slu\u017eeb elektronick\u00fdch komunikac\u00ed<\/strong><\/p>\n<p><strong>\u201eP\u0159ipojen\u00ed k\u00a0internetu\u201c<\/strong><\/p>\n<\/td>\n<td width=\"36\">\n<p><strong>\u010d.:<\/strong><\/p>\n<\/td>\n<td width=\"294\">\n<p>&nbsp;<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Poskytovatel<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>U\u017eivatel<\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"151\">\n<p>Jm\u00e9no:<\/p>\n<\/td>\n<td width=\"304\">\n<p>Josef Figura<\/p>\n<\/td>\n<td width=\"157\">\n<p>Jm\u00e9no:<\/p>\n<\/td>\n<td width=\"298\">\n<p>&nbsp;<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"151\">\n<p>Adresa:<\/p>\n<\/td>\n<td width=\"304\">\n<p>Sedli\u0161t\u011b 111, 739 36 Sedli\u0161t\u011b<\/p>\n<\/td>\n<td width=\"157\">\n<p>Adresa:<\/p>\n<\/td>\n<td width=\"298\">\n<p>&nbsp;<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"151\">\n<p>I\u010c:<\/p>\n<\/td>\n<td width=\"304\">\n<p>11536438<\/p>\n<\/td>\n<td width=\"157\">\n<p>Dat.nar.\/r.\u010d..:<\/p>\n<\/td>\n<td width=\"298\">\n<p>&nbsp;<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"151\">\n<p>Bankovn\u00ed spojen\u00ed:<\/p>\n<\/td>\n<td width=\"304\">\n<p>670100 \u2013 2209764481 \/ 6210<\/p>\n<\/td>\n<td width=\"157\">\n<p>I\u010c:<\/p>\n<\/td>\n<td width=\"298\">\n<p>&nbsp;<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"151\">\n<p>E-mail:<\/p>\n<\/td>\n<td width=\"304\">\n<p>FiguraJosef@gmail.com<\/p>\n<\/td>\n<td width=\"157\">\n<p>E-mail:<\/p>\n<\/td>\n<td width=\"298\">\n<p>&nbsp;<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"151\">\n<p>Tel.:<\/p>\n<\/td>\n<td width=\"304\">\n<p>558\u00a0271 888<\/p>\n<\/td>\n<td width=\"157\">\n<p>Tel.:<\/p>\n<\/td>\n<td width=\"298\">\n<p>&nbsp;<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"151\">\n<p>Opr\u00e1vn\u011bn\u00fd z\u00e1stupce:<\/p>\n<\/td>\n<td width=\"304\">\n<p>Josef Figura<\/p>\n<\/td>\n<td width=\"157\">\n<p>Opr\u00e1vn\u011bn\u00fd z\u00e1stupce:<\/p>\n<\/td>\n<td width=\"298\">\n<p>&nbsp;<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li><strong> P\u0159edm\u011bt smlouvy<\/strong><\/li>\n<\/ol>\n<p><strong>1.1 <\/strong>Poskytovatel se touto smlouvou (\u201eSmlouva\u201c) zavazuje poskytovat U\u017eivateli slu\u017eby elektronick\u00fdch komunikac\u00ed v typu, v rozsahu a v cen\u011b uveden\u00e9 ve Specifikaci slu\u017eeb (\u201eSpecifikace slu\u017eby\u201c), kter\u00e1 je ned\u00edlnou sou\u010d\u00e1st\u00ed t\u00e9to Smlouvy.<\/p>\n<p><strong>1.2<\/strong> U\u017eivatel se touto Smlouvou zavazuje \u0159\u00e1dn\u011b a v\u010das platit cenu za poskytov\u00e1n\u00ed slu\u017eeb ve v\u00fd\u0161i uveden\u00e9 a zp\u016fsobem uveden\u00fdm ve Specifikaci slu\u017eby.<\/p>\n<p><strong>1.3<\/strong> Datum zah\u00e1jen\u00ed poskytov\u00e1n\u00ed slu\u017eeb a podm\u00ednky pro poskytov\u00e1n\u00ed slu\u017eeb, stejn\u011b jako dal\u0161\u00ed pr\u00e1va a povinnosti smluvn\u00edch stran jsou krom\u011b t\u00e9to Smlouvy stanoveny v n\u00ed\u017ee uveden\u00fdch dokumentech a) b) c) (\u201eDokumenty\u201c).<\/p>\n<p>V p\u0159\u00edpad\u011b rozporu mezi ustanoven\u00edmi jednotliv\u00fdch Dokument\u016f, maj\u00ed p\u0159ednost Dokumenty v n\u00e1sleduj\u00edc\u00edm po\u0159ad\u00ed:<\/p>\n<ol>\n<li>a) Specifikace slu\u017eby. Nov\u011bj\u0161\u00ed specifikace slu\u017eby m\u00e1 p\u0159ednost p\u0159ed star\u0161\u00ed.<\/li>\n<li>b) Cen\u00edk s parametry slu\u017eby internet &#8211; pevn\u00e9 bezdr\u00e1tov\u00e9 p\u0159ipojen\u00ed pro koncov\u00e9 z\u00e1kazn\u00edky \u2013 spot\u0159ebitele.<\/li>\n<li>c) V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky poskytov\u00e1n\u00ed slu\u017eeb elektronick\u00fdch komunikac\u00ed v\u00a0s\u00edti albrnet (\u201eVOP\u201c).<\/li>\n<\/ol>\n<p><strong>1.4<\/strong> Popisy, technick\u00e9 a kvalitativn\u00ed parametry poskytovan\u00fdch slu\u017eeb jsou uvedeny ve Specifikaci slu\u017eeb, v\u00a0cen\u00edku s parametry slu\u017eby internet &#8211; pevn\u00e9 bezdr\u00e1tov\u00e9 p\u0159ipojen\u00ed pro koncov\u00e9 z\u00e1kazn\u00edky \u2013 spot\u0159ebitele \u00a0a ve VOP.<\/p>\n<p><strong>1.5<\/strong> V p\u0159\u00edpad\u011b rozporu mezi Smlouvou a Dokumenty m\u00e1 p\u0159ednost ustanoven\u00ed Smlouvy, resp. jej\u00edch dodatk\u016f.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li><strong> Obecn\u00e1 ustanoven\u00ed <\/strong><\/li>\n<\/ol>\n<p><strong>2.1<\/strong> U\u017eivatel pro svoji identifikaci a komunikaci s Poskytovatelem pou\u017e\u00edv\u00e1 \u010d\u00edslo z\u00e1kazn\u00edka shodn\u00e9 s \u010d\u00edslem Smlouvy.<\/p>\n<p><strong>2.2<\/strong> U\u017eivatel se zavazuje pou\u017e\u00edvat slu\u017eby v\u00fdhradn\u011b na adrese vyu\u017e\u00edv\u00e1n\u00ed slu\u017eby uveden\u00e9 ve Specifikaci, nen\u00ed-li ve Specifikaci dohodnuto jinak.<\/p>\n<p><strong>2.3<\/strong> U\u017eivatel je opr\u00e1vn\u011bn se obracet na Poskytovatele s po\u017eadavky na nov\u00e9 slu\u017eby a zm\u011bny st\u00e1vaj\u00edc\u00edch slu\u017eeb.<\/p>\n<p><strong>2.4<\/strong> Nov\u00e9 slu\u017eby, zm\u011bny v rozsahu a v parametrech poskytovan\u00fdch slu\u017eeb lze sjednat formou vyhotoven\u00ed nov\u00e9 Specifikace v p\u00edsemn\u00e9 form\u011b, kter\u00e1 se po akceptaci obou smluvn\u00edch stran st\u00e1v\u00e1 ned\u00edlnou sou\u010d\u00e1st\u00ed Smlouvy.<\/p>\n<p><strong>2.5<\/strong> Zm\u011bny Smlouvy lze prov\u00e1d\u011bt prost\u0159ednictv\u00edm \u010d\u00edslovan\u00fdch dodatk\u016f ke Smlouv\u011b, kter\u00e9 budou vypracov\u00e1ny na z\u00e1klad\u011b po\u017eadavku n\u011bkter\u00e9 ze smluvn\u00edch stran. Ve\u0161ker\u00e9 zm\u011bny lze prov\u00e1d\u011bt pouze v p\u00edsemn\u00e9 form\u011b.<\/p>\n<p><strong>2.6<\/strong> Smlouvu lze ukon\u010dit v souladu s VOP.<\/p>\n<p><strong>2.7<\/strong> Smlouva se uzav\u00edr\u00e1 na dobu neur\u010ditou.<\/p>\n<p><strong>2.8<\/strong> Smlouvu mohou ob\u011b smluvn\u00ed strany vypov\u011bd\u011bt, a to i bez ud\u00e1n\u00ed d\u016fvodu. V\u00fdpov\u011b\u010f mus\u00ed b\u00fdt p\u00edsemn\u00e1 a mus\u00ed b\u00fdt druh\u00e9 smluvn\u00ed stran\u011b doru\u010dena prokazateln\u00fdm zp\u016fsobem, tj. doporu\u010den\u00fdm dopisem. V\u00fdpov\u011bdn\u00ed doba \u010din\u00ed jeden m\u011bs\u00edc a po\u010d\u00edn\u00e1 b\u011b\u017eet prvn\u00edm dnem m\u011bs\u00edce po m\u011bs\u00edci, ve kter\u00e9m byla v\u00fdpov\u011b\u010f doru\u010dena druh\u00e9 stran\u011b.<\/p>\n<p><strong>2.9<\/strong> U\u017eivatel, kter\u00fd je spot\u0159ebitelem ve smyslu ob\u010dansk\u00e9ho z\u00e1kon\u00edku, a kter\u00fd Smlouvu uzav\u0159el mimo prostory obvykl\u00e9 k podnik\u00e1n\u00ed Poskytovatele nebo prost\u0159edky komunikace na d\u00e1lku, m\u00e1 pr\u00e1vo odstoupit od Smlouvy bez jak\u00fdchkoliv sankc\u00ed a bez ud\u00e1n\u00ed d\u016fvodu ve lh\u016ft\u011b \u010dtrn\u00e1cti dn\u016f od okam\u017eiku, kdy mu bylo umo\u017en\u011bno u\u017e\u00edvat slu\u017eeb dle t\u00e9to Smlouvy.<\/p>\n<p><strong>2.10<\/strong> U\u017eivatel ud\u011bluje Poskytovateli souhlas se zpracov\u00e1n\u00edm sv\u00fdch osobn\u00edch \u00fadaj\u016f ve smyslu platn\u00e9 legislativy.<\/p>\n<p><strong>2.11<\/strong> U\u017eivatel ud\u011bluje \u2013 neud\u011bluje (*nehod\u00edc\u00ed \u0161krtn\u011bte) Poskytovateli souhlas se zas\u00edl\u00e1n\u00edm obchodn\u00edch sd\u011blen\u00ed o nov\u00fdch slu\u017eb\u00e1ch a marketingov\u00fdch akc\u00edch Poskytovatele do e-mailov\u00e9 schr\u00e1nky U\u017eivatele.<\/p>\n<p><strong>2.12<\/strong> U\u017eivatel potvrzuje, \u017ee se s obsahem Smlouvy a Dokument\u016f dle \u010dl. 1.4 sezn\u00e1mil, porozum\u011bl jim, souhlas\u00ed s jejich obsahem, a \u017ee je obdr\u017eel v p\u00edsemn\u00e9 form\u011b.<\/p>\n<p><strong>2.13<\/strong> Smlouva je p\u0159ipravena ve dvou vyhotoven\u00edch, kter\u00e9 U\u017eivatel i Poskytovatel obdr\u017e\u00ed po jednom.<\/p>\n<p><strong>2.14<\/strong> Smlouva byla seps\u00e1na na z\u00e1klad\u011b prav\u00e9 a svobodn\u00e9 v\u016fle \u00fa\u010dastn\u00edk\u016f a nab\u00fdv\u00e1 platnosti a \u00fa\u010dinnosti podpisem obou smluvn\u00edch stran.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"186\">\n<p>V<\/p>\n<\/td>\n<td colspan=\"2\" width=\"268\">\n<p>dne<\/p>\n<\/td>\n<td width=\"192\">\n<p>V<\/p>\n<\/td>\n<td colspan=\"2\" width=\"262\">\n<p>dne<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"186\">\n<p>&nbsp;<\/p>\n<\/td>\n<td colspan=\"2\" width=\"268\">\n<p>&nbsp;<\/p>\n<\/td>\n<td width=\"192\">\n<p>&nbsp;<\/p>\n<\/td>\n<td colspan=\"2\" width=\"262\">\n<p>&nbsp;<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\" width=\"455\">\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/p>\n<\/td>\n<td colspan=\"3\" width=\"455\">\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"234\">\n<p>Opr\u00e1vn\u011bn\u00fd z\u00e1stupce Poskytovatele<\/p>\n<\/td>\n<td width=\"221\">\n<p>&nbsp;<\/p>\n<\/td>\n<td colspan=\"2\" width=\"240\">\n<p>Opr\u00e1vn\u011bn\u00fd z\u00e1stupce U\u017eivatele<\/p>\n<\/td>\n<td width=\"215\">\n<p>&nbsp;<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"234\">\n<p>jm\u00e9no a podpis<\/p>\n<\/td>\n<td width=\"221\">\n<p>&nbsp;<\/p>\n<\/td>\n<td colspan=\"2\" width=\"240\">\n<p>jm\u00e9no a podpis<\/p>\n<\/td>\n<td width=\"215\">\n<p>&nbsp;<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"159\">\u00a0<\/td>\n<td width=\"42\">\u00a0<\/td>\n<td width=\"173\">\u00a0<\/td>\n<td width=\"163\">\u00a0<\/td>\n<td width=\"42\">\u00a0<\/td>\n<td width=\"169\">\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>\u00a0<\/strong><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8220;Cen\u00edk s parametry smlouvy&#8220; _builder_version=&#8220;4.9.0&#8243; _module_preset=&#8220;default&#8220; open=&#8220;off&#8220;]<\/p>\n<p><strong>Cen\u00edk s parametry slu\u017eby internet &#8211; pevn\u00e9 bezdr\u00e1tov\u00e9 p\u0159ipojen\u00ed pro koncov\u00e9 z\u00e1kazn\u00edky \u2013 spot\u0159ebitele<\/strong><\/p>\n<p><strong>platn\u00fd od 1. 1. 2021<\/strong><\/p>\n<p><strong>P\u0159ehled tarif\u016f<\/strong><\/p>\n<table width=\"100%\">\n<tbody>\n<tr>\n<td width=\"8%\"><strong>Tarif<\/strong><\/td>\n<td colspan=\"3\" width=\"28%\"><strong>Cena K\u010d<\/strong><\/td>\n<td colspan=\"8\" width=\"63%\"><strong>Rychlost v\u00a0Mb\/s<\/strong><\/td>\n<\/tr>\n<tr>\n<td rowspan=\"2\" width=\"8%\">Pevn\u00fd bezdr\u00e1tov\u00fd internet<\/td>\n<td colspan=\"3\" width=\"28%\">M\u011bs\u00ed\u010dn\u011b<\/td>\n<td colspan=\"2\" width=\"15%\">Maxim\u00e1ln\u00ed<\/td>\n<td colspan=\"2\" width=\"15%\">Minim\u00e1ln\u00ed<\/td>\n<td colspan=\"2\" width=\"16%\">B\u011b\u017en\u011b dostupn\u00e1<\/td>\n<td colspan=\"2\" width=\"14%\">Inzerovan\u00e1<\/td>\n<\/tr>\n<tr>\n<td width=\"8%\">bez z\u00e1vazku<\/td>\n<td width=\"9%\">p\u0159i z\u00e1vazku *)<\/td>\n<td width=\"10%\">p\u0159i z\u00e1vazku **)<\/td>\n<td width=\"7%\">stahov\u00e1n\u00ed<\/td>\n<td width=\"7%\">vkl\u00e1d\u00e1n\u00ed<\/td>\n<td width=\"7%\">stahov\u00e1n\u00ed<\/td>\n<td width=\"7%\">vkl\u00e1d\u00e1n\u00ed<\/td>\n<td width=\"7%\">stahov\u00e1n\u00ed<\/td>\n<td width=\"9%\">vkl\u00e1d\u00e1n\u00ed<\/td>\n<td width=\"7%\">stahov\u00e1n\u00ed<\/td>\n<td width=\"7%\">vkl\u00e1d\u00e1n\u00ed<\/td>\n<\/tr>\n<tr>\n<td width=\"8%\"><strong>MINI<\/strong><\/td>\n<td width=\"8%\">400<\/td>\n<td width=\"9%\">350<\/td>\n<td width=\"10%\">300<\/td>\n<td width=\"7%\">40,0<\/td>\n<td width=\"7%\">10,0<\/td>\n<td width=\"7%\">3,9<\/td>\n<td width=\"7%\">1,2<\/td>\n<td width=\"7%\">7,8<\/td>\n<td width=\"9%\">2,4<\/td>\n<td width=\"7%\">13,0<\/td>\n<td width=\"7%\">4,0<\/td>\n<\/tr>\n<tr>\n<td width=\"8%\"><strong>OPTI<\/strong><\/td>\n<td width=\"8%\">600<\/td>\n<td width=\"9%\">550<\/td>\n<td width=\"10%\">500<\/td>\n<td width=\"7%\">60,0<\/td>\n<td width=\"7%\">20,0<\/td>\n<td width=\"7%\">6,0<\/td>\n<td width=\"7%\">1,8<\/td>\n<td width=\"7%\">12,0<\/td>\n<td width=\"9%\">3,6<\/td>\n<td width=\"7%\">20,0<\/td>\n<td width=\"7%\">6,0<\/td>\n<\/tr>\n<tr>\n<td width=\"8%\"><strong>MAXI<\/strong><\/td>\n<td width=\"8%\">700<\/td>\n<td width=\"9%\">650<\/td>\n<td width=\"10%\">600<\/td>\n<td width=\"7%\">80,0<\/td>\n<td width=\"7%\">30,0<\/td>\n<td width=\"7%\">7,8<\/td>\n<td width=\"7%\">3,0<\/td>\n<td width=\"7%\">15,6<\/td>\n<td width=\"9%\">6<\/td>\n<td width=\"7%\">26,0<\/td>\n<td width=\"7%\">10,0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>*) Zv\u00fdhodn\u011bn\u00e1 m\u011bs\u00ed\u010dn\u00ed cena dan\u00e9 varianty (se slevou) poskytovan\u00e1 p\u0159i sjedn\u00e1n\u00ed slu\u017eby se z\u00e1vazkem na 12 m\u011bs\u00edc\u016f.<\/p>\n<p>**) Zv\u00fdhodn\u011bn\u00e1 m\u011bs\u00ed\u010dn\u00ed cena dan\u00e9 varianty (se slevou) poskytovan\u00e1 p\u0159i sjedn\u00e1n\u00ed slu\u017eby se z\u00e1vazkem na 24 m\u011bs\u00edc\u016f.<\/p>\n<p><strong>Dopl\u0148kov\u00e9 poplatky:<\/strong><\/p>\n<ul>\n<li>Aktiva\u010dn\u00ed poplatek p\u0159ipojen\u00ed k\u00a0internetu p\u0159i uzav\u0159en\u00ed smlouvy \u2013 2\u00a0000 K\u010d<\/li>\n<li>Instala\u010dn\u00ed poplatek p\u0159i z\u0159\u00edzen\u00ed koncov\u00e9ho bodu s\u00edt\u011b \u2013 dle skute\u010dn\u00fdch n\u00e1klad\u016f<\/li>\n<li>Vlastn\u00ed pevn\u00e1 ve\u0159ejn\u00e1 IP adresa &#8211; 100 K\u010d\/m\u011bs\u00edc<\/li>\n<li>Voliteln\u00fd bal\u00ed\u010dek Bezstarostn\u00fd servis &#8211; 100 K\u010d\/m\u011bs\u00edc<\/li>\n<li>Odstran\u011bn\u00ed z\u00e1vady na p\u0159\u00edpojce internetu, kter\u00e1 nebyla zp\u016fsobena ze strany poskytovatele \u2013 300 K\u010d za ka\u017edou zapo\u010datou hodinu<\/li>\n<li>Servisn\u00ed pomoc formou vzd\u00e1len\u00e9ho p\u0159\u00edstupu, vzd\u00e1len\u00e9 plochy \u2013 100 K\u010d za ka\u017ed\u00fdch zapo\u010dat\u00fdch 10 minut<\/li>\n<li>Ostatn\u00ed servisn\u00ed pr\u00e1ce nesouvisej\u00edc\u00ed s p\u0159\u00edpojkou internetu (nap\u0159. servis PC, tabletu, atd.) \u2013 300 K\u010d za ka\u017edou zapo\u010datou hodinu<\/li>\n<li>Vystaven\u00ed p\u00edsemn\u00e9ho vy\u00fa\u010dtov\u00e1n\u00ed a jeho zasl\u00e1n\u00ed na adresu z\u00e1kazn\u00edka v ob\u00e1lce \u010ceskou po\u0161tou &#8211; 50 K\u010d<\/li>\n<li>Oprava ji\u017e vystaven\u00e9ho vy\u00fa\u010dtov\u00e1n\u00ed na \u017e\u00e1dost z\u00e1kazn\u00edka &#8211; 50 K\u010d<\/li>\n<li>Smluvn\u00ed poplatek za obnoven\u00ed Slu\u017eby &#8211; 100 K\u010d<\/li>\n<li>Dohled\u00e1n\u00ed a zpracov\u00e1n\u00ed nebo navr\u00e1cen\u00ed z\u00e1kazn\u00edkem chybn\u011b zaslan\u00e9 platby na bankovn\u00ed \u00fa\u010det &#8211; 50 K\u010d<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Definice pojm\u016f<\/strong><\/p>\n<p><strong>Tarif<\/strong> je zp\u016fsob a v\u00fd\u0161e \u00fa\u010dtovan\u00fdch poplatk\u016f spojen\u00fdch s poskytovanou slu\u017ebou.<\/p>\n<p><strong>Doporu\u010den\u00e9 pou\u017eit\u00ed<\/strong> je vyu\u017eit\u00ed slu\u017eby za \u00fa\u010delem a zp\u016fsobem, pro kter\u00fd slu\u017eba je prim\u00e1rn\u011b ur\u010dena a r\u00e1mci jej\u00edch technick\u00fdch parametr\u016f.<\/p>\n<p><strong>Rychlost slu\u017eby<\/strong> je objem p\u0159enesen\u00fdch dat za jednotku \u010dasu ve sm\u011bru k z\u00e1kazn\u00edkovi (stahov\u00e1n\u00ed, download) a ve sm\u011bru od z\u00e1kazn\u00edka (vkl\u00e1d\u00e1n\u00ed, upload). Uv\u00e1d\u00ed se v numerick\u00fdch jednotk\u00e1ch bit\u016f (gigabit\u016f, megabit\u016f\u2026) za sekundu m\u011b\u0159en\u00fdch na transportn\u00ed vrstv\u011b dle referen\u010dn\u00edho modelu ISO\/OSI.<\/p>\n<p><strong>Maxim\u00e1ln\u00ed rychlost<\/strong> je nejvy\u0161\u0161\u00ed mo\u017en\u00e1 re\u00e1ln\u011b dosa\u017eiteln\u00e1 rychlost stahov\u00e1n\u00ed (download) a nahr\u00e1v\u00e1n\u00ed (upload) dat na dan\u00e9 p\u0159\u00edpojce \u010di v dan\u00e9m m\u00edst\u011b p\u0159ipojen\u00ed s ohledem na pou\u017eitou technologii a s ohledem na konkr\u00e9tn\u00ed podm\u00ednky nasazen\u00ed s mo\u017enou varianc\u00ed zp\u016fsobenou prokazateln\u011b pouze fyzik\u00e1ln\u00edmi vlastnostmi dan\u00e9ho koncov\u00e9ho bodu.<\/p>\n<p><strong>Inzerovan\u00e1 rychlost<\/strong> je rychlost uv\u00e1d\u011bn\u00e1 Poskytovatelem v jeho obchodn\u00ed komunikaci a v cen\u00edku.<\/p>\n<p><strong>B\u011b\u017en\u011b dostupn\u00e1 rychlost<\/strong> je rychlost odpov\u00eddaj\u00edc\u00ed stahov\u00e1n\u00ed (download) a vkl\u00e1d\u00e1n\u00ed (upload) dat, jej\u00ed\u017e hodnotu m\u016f\u017ee koncov\u00fd u\u017eivatel p\u0159edpokl\u00e1dat a re\u00e1ln\u011b dosahovat v dob\u011b, kdy danou slu\u017ebu pou\u017e\u00edv\u00e1. Hodnota b\u011b\u017en\u011b dostupn\u00e9 rychlosti odpov\u00edd\u00e1 alespo\u0148 60 % hodnoty rychlosti inzerovan\u00e9 a je dostupn\u00e1 v 95 % \u010dasu b\u011bhem jednoho kalend\u00e1\u0159n\u00edho dne. Hodnota b\u011b\u017en\u011b dostupn\u00e9 rychlosti odpov\u00edd\u00e1 TCP propustnosti transportn\u00ed vrstvy dle referen\u010dn\u00edho modelu ISO\/OSI. Uv\u00e1d\u011bnou jednotkou jsou numerick\u00e9 hodnoty v bitech za sekundu (nap\u0159. kb\/s nebo Mb\/s).<\/p>\n<p><strong>Minim\u00e1ln\u00ed rychlost\u00ed<\/strong> se rozum\u00ed nejni\u017e\u0161\u00ed rychlost stahov\u00e1n\u00ed (download) nebo vkl\u00e1d\u00e1n\u00ed (upload) dat, kterou se p\u0159\u00edslu\u0161n\u00fd poskytovatel slu\u017eby p\u0159\u00edstupu k internetu smluvn\u011b zav\u00e1zal koncov\u00e9mu u\u017eivateli poskytnout. Hodnota minim\u00e1ln\u00ed rychlosti odpov\u00edd\u00e1 alespo\u0148 30 % hodnoty rychlosti inzerovan\u00e9 v podob\u011b TCP propustnosti transportn\u00ed vrstvy dle referen\u010dn\u00edho modelu ISO\/OSI, to znamen\u00e1, \u017ee rychlost stahov\u00e1n\u00ed (download), resp. vkl\u00e1d\u00e1n\u00ed (upload) dat neklesne pod hodnotu minim\u00e1ln\u00ed rychlosti. Uv\u00e1d\u011bnou jednotkou jsou numerick\u00e9 hodnoty v bitech za sekundu (nap\u0159. kb\/s nebo Mb\/s).<\/p>\n<p>Za <strong>velkou trvaj\u00edc\u00ed odchylku<\/strong> od b\u011b\u017en\u011b dostupn\u00e9 rychlosti stahov\u00e1n\u00ed (download) nebo vkl\u00e1d\u00e1n\u00ed (upload) dat se pova\u017euje takov\u00e1 odchylka, kter\u00e1 vytv\u00e1\u0159\u00ed souvisl\u00fd pokles v\u00fdkonu slu\u017eby p\u0159\u00edstupu k internetu, tj. pokles skute\u010dn\u011b dosahovan\u00e9 rychlosti odpov\u00eddaj\u00edc\u00ed m\u011b\u0159en\u00edm stanoven\u00e9 TCP propustnosti pod definovanou hodnotu b\u011b\u017en\u011b dostupn\u00e9 rychlosti v intervalu del\u0161\u00edm ne\u017e 70 minut.<\/p>\n<p>Za <strong>velkou opakuj\u00edc\u00ed se odchylku<\/strong> od b\u011b\u017en\u011b dostupn\u00e9 rychlosti stahov\u00e1n\u00ed (download) nebo vkl\u00e1d\u00e1n\u00ed (upload) dat se pova\u017euje takov\u00e1 odchylka, p\u0159i kter\u00e9 dojde alespo\u0148 ke t\u0159em pokles\u016fm skute\u010dn\u011b dosahovan\u00e9 rychlosti odpov\u00eddaj\u00edc\u00ed m\u011b\u0159en\u00edm stanoven\u00e9 TCP propustnosti pod definovanou hodnotu b\u011b\u017en\u011b dostupn\u00e9 rychlosti v intervalu del\u0161\u00edm nebo rovno 3,5 minut\u00e1m v \u010dasov\u00e9m \u00faseku 90 minut.<\/p>\n<p><strong>Koncov\u00fd bod<\/strong> je p\u0159ed\u00e1vac\u00edm rozhran\u00edm Slu\u017eby a m\u00edstem, kde se m\u011b\u0159\u00ed jej\u00ed rychlost. Podle konkr\u00e9tn\u00ed p\u0159\u00edstupov\u00e9 technologie se m\u016f\u017ee jednat o v\u00fdstupn\u00ed ethernetov\u00fd port koncov\u00e9ho p\u0159ipojovac\u00edho za\u0159\u00edzen\u00ed, nebo o optickou, koaxi\u00e1ln\u00ed \u010di telefonn\u00ed z\u00e1suvku.<\/p>\n<p><strong>IP adresa<\/strong> &#8211; p\u0159i pou\u017e\u00edv\u00e1n\u00ed datov\u00fdch slu\u017eeb se p\u0159id\u011bluje neve\u0159ejn\u00e1 IP adresa. Pevn\u00e1 ve\u0159ejn\u00e1 IP adresa se p\u0159id\u011bluje na \u017e\u00e1dost U\u017eivatele za poplatek uveden\u00fd v cen\u00edku.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Faktory ovliv\u0148uj\u00edc\u00ed rychlost p\u0159ipojen\u00ed <\/strong><\/p>\n<p>Dosa\u017eiteln\u00e1 rychlost poskytovan\u00e9 slu\u017eby z\u00e1vis\u00ed na mnoha faktorech, a to na faktorech neovlivniteln\u00fdch ze strany poskytovatele ani ze strany u\u017eivatele, ale i na faktorech, kter\u00e9 m\u016f\u017ee u\u017eivatel p\u0159\u00edmo ovlivnit. V d\u016fsledku t\u011bchto faktor\u016f je dosa\u017eiteln\u00e1 rychlost p\u0159ipojen\u00ed zpravidla ni\u017e\u0161\u00ed ne\u017e maxim\u00e1ln\u00ed. Faktory omezuj\u00edc\u00ed rychlost p\u0159ipojen\u00ed k internetu jsou zejm\u00e9na:<\/p>\n<ul>\n<li>zvolen\u00fd tarif\/slu\u017eba,<\/li>\n<li>pou\u017eit\u00fd typ koncov\u00e9ho za\u0159\u00edzen\u00ed,<\/li>\n<li>kvalita a d\u00e9lka p\u0159\u00edpojn\u00e9ho veden\u00ed (mezi koncov\u00fdm bodem s\u00edt\u011b a p\u0159\u00edslu\u0161n\u00fdm p\u0159\u00edstupov\u00fdm bodem s\u00edt\u011b poskytovatele) o pou\u017eit\u00e1 technologie pro p\u0159\u00edpojn\u00e9 veden\u00ed u\u017eivatele,<\/li>\n<li>frekven\u010dn\u00ed p\u00e1smo, po\u010das\u00ed, vegetace, um\u011bl\u00e9 horizonty, ru\u0161en\u00ed budovami resp. jejich konstruk\u010dn\u00edmi vlastnostmi, koncentrace u\u017eivatel\u016f, p\u0159ek\u00e1\u017eky v cest\u011b \u0161\u00ed\u0159en\u00ed sign\u00e1lu (pro bezdr\u00e1tov\u00fd internet),<\/li>\n<li>kvalita a d\u00e9lka veden\u00ed vnit\u0159n\u00edch rozvod\u016f v objektu u\u017eivatele (nap\u0159. dom\u00e1c\u00ed WiFi p\u0159ipojen\u00ed)<\/li>\n<li>kvalita a konfigurace po\u010d\u00edta\u010de nebo jin\u00e9ho zobrazovac\u00edho za\u0159\u00edzen\u00ed u\u017eivatele,<\/li>\n<li>sd\u00edlen\u00ed kapacity s\u00edt\u011b v\u00edce u\u017eivateli,<\/li>\n<li>sd\u00edlen\u00ed kapacity p\u0159\u00edstupov\u00e9ho veden\u00ed, nap\u0159. sou\u010dasn\u00fdm p\u0159ipojen\u00edm v\u00edce po\u010d\u00edta\u010d\u016f nebo soub\u011b\u017en\u00fd provoz jin\u00e9 slu\u017eby elektronick\u00fdch komunikac\u00ed na dan\u00e9m p\u0159\u00edpojn\u00e9m veden\u00ed, na kter\u00e9m je slu\u017eba poskytov\u00e1na, nap\u0159. b\u011b\u017e\u00edc\u00ed slu\u017eba IPTV nebo dal\u0161\u00ed OTT slu\u017eby typu YouTube atd., b\u011b\u017e\u00edc\u00ed aktualizace opera\u010dn\u00edch syst\u00e9m\u016f nebo aplikac\u00ed, poslech hudby na pozad\u00ed a dal\u0161\u00ed slu\u017eby, kter\u00e9 b\u011b\u017e\u00ed mimo internetov\u00fd prohl\u00ed\u017ee\u010d a nemus\u00ed b\u00fdt na prvn\u00ed pohled jejich \u010dinnost zjevn\u00e1,<\/li>\n<li>obsah c\u00edlov\u00e9ho po\u017eadavku u\u017eivatele v s\u00edti internet a dal\u0161\u00ed faktory s\u00edt\u011b internet stoj\u00edc\u00ed mimo vliv poskytovatele,<\/li>\n<li>d\u00e1le na skute\u010dn\u011b dosahovanou rychlost mohou m\u00edt vliv opat\u0159en\u00ed \u0159\u00edzen\u00ed provozu uplat\u0148ovan\u00e1 poskytovatelem, na co\u017e m\u00e1 poskytovatel v opr\u00e1vn\u011bn\u00fdch p\u0159\u00edpadech n\u00e1rok dle platn\u00e9 legislativy i V\u0161eobecn\u00fdch obchodn\u00edch podm\u00ednek.<\/li>\n<li>\n<p>Pro zji\u0161\u0165ov\u00e1n\u00ed v\u00fdkonu slu\u017eby a jej\u00edch vad je rozhoduj\u00edc\u00ed m\u011b\u0159en\u00ed rychlosti na portu koncov\u00e9ho bodu s\u00edt\u011b internet, a to na transportn\u00ed vrstv\u011b dle referen\u010dn\u00edho modelu ISO\/OSI.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Jak m\u011b\u0159it rychlost slu\u017eby p\u0159\u00edstupu k\u00a0internetu<\/strong><\/p>\n<p>M\u011b\u0159en\u00ed je nutn\u00e9 prov\u00e1d\u011bt na po\u010d\u00edta\u010di, kter\u00fd je p\u0159ipojen kabelem p\u0159\u00edmo do koncov\u00e9ho telekomunika\u010dn\u00edho za\u0159\u00edzen\u00ed s vypnutou WiFi, nikoliv prost\u0159ednictv\u00edm dom\u00e1c\u00ed WiFi! P\u0159ed zah\u00e1jen\u00edm m\u011b\u0159en\u00ed odpojte v\u0161echna ostatn\u00ed za\u0159\u00edzen\u00ed v s\u00edti a ukon\u010dete v\u0161echny aplikace, kter\u00e9 mohou vyu\u017e\u00edvat internetov\u00e9 spojen\u00ed.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Reklamace Slu\u017eby<\/strong><\/p>\n<p>Zp\u016fsob pod\u00e1n\u00ed a \u0159e\u0161en\u00ed reklamace je uveden ve V\u0161eobecn\u00fdch obchodn\u00edch podm\u00ednk\u00e1ch. V p\u0159\u00edpad\u011b velk\u00e9 trvaj\u00edc\u00ed nebo velk\u00e9 opakuj\u00edc\u00ed se odchylky m\u00e1 z\u00e1kazn\u00edk mo\u017enost uplatnit reklamaci slu\u017eby dle V\u0161eobecn\u00fdch obchodn\u00edch podm\u00ednek slu\u017eeb albrnet, nejpozd\u011bji do 2 m\u011bs\u00edc\u016f ode dne vadn\u00e9ho poskytnut\u00ed slu\u017eby, jinak pr\u00e1vo zanikne. Pokud je v r\u00e1mci reklama\u010dn\u00edho \u0159\u00edzen\u00ed zji\u0161t\u011bno, \u017ee Slu\u017ebu bylo mo\u017eno vyu\u017e\u00edt jen \u010d\u00e1ste\u010dn\u011b, anebo ji nebylo mo\u017eno vyu\u017e\u00edt v\u016fbec pro z\u00e1vadu technick\u00e9ho nebo provozn\u00edho charakteru na stran\u011b Poskytovatele, m\u00e1 z\u00e1kazn\u00edk n\u00e1rok na p\u0159im\u011b\u0159en\u00e9 sn\u00ed\u017een\u00ed ceny. V p\u0159\u00edpad\u011b neopr\u00e1vn\u011bn\u00e9 reklamace slu\u017eby, kdy je k ov\u011b\u0159en\u00ed funk\u010dnosti slu\u017eby nutn\u00e1 n\u00e1v\u0161t\u011bva technika, si Poskytovatel vyhrazuje pr\u00e1vo vy\u00fa\u010dtovat n\u00e1klady na tuto n\u00e1v\u0161t\u011bvu U\u017eivateli ve v\u00fd\u0161i dle platn\u00e9ho Cen\u00edku servisn\u00edch slu\u017eeb.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Doporu\u010den\u00e9 pou\u017eit\u00ed<\/strong><\/p>\n<p>Pro jednotliv\u00e9 Tarify a rychlosti Slu\u017eby lze popsat optim\u00e1ln\u00ed zp\u016fsob jejich pou\u017eit\u00ed v r\u00e1mci jejich technick\u00fdch parametr\u016f.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Tarif MINI<\/strong><\/p>\n<ul>\n<li>E-mail, chat, prohl\u00ed\u017een\u00ed webov\u00fdch str\u00e1nek<\/li>\n<li>Videoslu\u017eby v limitovan\u00e9 kvalit\u011b<\/li>\n<li>Poslech internetov\u00fdch radi\u00ed \u010di podcast\u016f<\/li>\n<li>Z\u00e1kladn\u00ed pr\u00e1ce s e-mailem<\/li>\n<li>Tento tarif nen\u00ed vhodn\u00fd pro Streamovan\u00e9 video \u010di televizi po internetu (IPTV)<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Tarif OPTI<\/strong><\/p>\n<ul>\n<li>Vhodn\u00fd pro p\u0159ipojen\u00ed v\u00edce u\u017eivatel\u016f v jedn\u00e9 dom\u00e1cnosti<\/li>\n<li>E-mail, chat, soci\u00e1ln\u00ed s\u00edt\u011b a intenzivn\u00ed prohl\u00ed\u017een\u00ed webov\u00fdch str\u00e1nek<\/li>\n<li>Streamovan\u00e9 video \u010di televize po internetu (IPTV) v rozli\u0161en\u00ed SD \u010di HD na jednom aktivn\u00edm za\u0159\u00edzen\u00ed<\/li>\n<li>Videokonference, online v\u00fduka<\/li>\n<li>Pou\u017e\u00edv\u00e1n\u00ed cloudov\u00fdch slu\u017eeb<\/li>\n<li>Pr\u00e1ce s v\u011bt\u0161\u00edmi p\u0159\u00edlohami v e-mailech<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Tarif MAXI<\/strong><\/p>\n<ul>\n<li>Soub\u011b\u017en\u00fd p\u0159\u00edstup k pr\u00e1ci a z\u00e1bav\u011b na internetu pro v\u00edce aktivn\u00edch u\u017eivatel\u016f<\/li>\n<li>Streamovan\u00e9 video \u010di televize po internetu (IPTV) ve vysok\u00e9m rozli\u0161en\u00ed (SD, HD) na v\u00edce za\u0159\u00edzen\u00edch<\/li>\n<li>Videokonference, online v\u00fduka, p\u0159enosy v\u011bt\u0161\u00edch objem\u016f dat<\/li>\n<li>Intenz\u00edvn\u00ed vyu\u017eit\u00ed cloudov\u00fdch slu\u017eeb a internetov\u00fdch \u00falo\u017ei\u0161\u0165<\/li>\n<li>P\u0159enos z bezpe\u010dnostn\u00edch kamer<\/li>\n<li>Online hry<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Voliteln\u00fd bal\u00ed\u010dek bezstarostn\u00fd servis<\/strong><\/p>\n<ul>\n<li>Bezplatn\u00fd servis<\/li>\n<li>Wifi routeru<\/li>\n<li>Jedenkr\u00e1te m\u011bs\u00ed\u010dn\u011b bezplatn\u00e1 servisn\u00ed pomoc formou vzd\u00e1len\u00e9ho p\u0159\u00edstupu, vzd\u00e1len\u00e9 plochy<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Tento dokument<\/strong> je ned\u00edlnou sou\u010d\u00e1st\u00ed smlouvy o poskytov\u00e1n\u00ed slu\u017eeb elektronick\u00fdch komunikac\u00ed a dopl\u0148uje popisy slu\u017eeb poskytovatele Josefa Figury.<\/p>\n<p>&nbsp;<\/p>\n<p>Cen\u00edk je platn\u00fd od 1.1.2021 a plat\u00ed do doby nahrazen\u00ed nov\u011bj\u0161\u00edm.<\/p>\n<\/li>\n<li>\u00a0<\/li>\n<li>\u00a0<\/li>\n<li>\u00a0<\/li>\n<li>Bezplatn\u00fd servis p\u0159\u00edpojky internetu<\/li>\n<li>Vhodn\u00e9 p\u0159edev\u0161\u00edm pro p\u0159ipojen\u00ed jednoho u\u017eivatele<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8220;VOP&#8220; _builder_version=&#8220;4.9.0&#8243; _module_preset=&#8220;default&#8220; open=&#8220;off&#8220;]<\/p>\n<p><strong>V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky poskytov\u00e1n\u00ed slu\u017eeb elektronick\u00fdch komunikac\u00ed v\u00a0s\u00edti albrnet (d\u00e1le jen VOP)<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol>\n<li><strong> <u>Definice pojm\u016f<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>1.1 Poskytovatel <\/strong>je fyzick\u00e1 osoba \u2013 podnikatel, Josef Figura, Sedli\u0161t\u011b 111, 739 36\u00a0 Sedli\u0161t\u011b, I\u010c:11536438<\/p>\n<p><strong>1.2 Z\u00e1jemce<\/strong> je fyzick\u00e1 nebo pr\u00e1vnick\u00e1 osoba, kter\u00e1 projevila z\u00e1jem o uzav\u0159en\u00ed smlouvy s Poskytovatelem.<\/p>\n<p><strong>1.3 U\u017eivatel<\/strong> je fyzick\u00e1 nebo pr\u00e1vnick\u00e1 osoba, kter\u00e1 s Poskytovatelem uzav\u0159ela smlouvu.<\/p>\n<p><strong>1.4 Smlouva<\/strong> je smlouva o poskytov\u00e1n\u00ed slu\u017eeb elektronick\u00fdch komunikac\u00ed uzav\u0159en\u00e1 mezi Poskytovatelem a U\u017eivatelem.<\/p>\n<p><strong>1.5 Slu\u017eba<\/strong> je jedna konkr\u00e9tn\u00ed slu\u017eba nebo v\u00edce slu\u017eeb elektronick\u00fdch komunikac\u00ed (slu\u017eby datov\u00e9, hlasov\u00e9 atd.) v\u010d. p\u0159\u00edpadn\u00fdch dopl\u0148kov\u00fdch slu\u017eeb.<\/p>\n<p><strong>1.6 Specifikace<\/strong> je dokument, kter\u00fd popisuje charakter, parametry a cenu Slu\u017eby, a je ned\u00edlnou sou\u010d\u00e1st\u00ed Smlouvy.<\/p>\n<p><strong>1.7 Cen\u00edk s parametry slu\u017eby internet<\/strong> je aktu\u00e1ln\u011b platn\u00fd cen\u00edk s parametry slu\u017eby internet, cen\u00edk servisn\u00edch slu\u017eeb a\u00a0 poplatk\u016f zve\u0159ejn\u011bn\u00fd na webu Poskytovatele.<\/p>\n<p><strong>1.8 Cena<\/strong> je cena za poskytnutou Slu\u017ebu vy\u00fa\u010dtovan\u00e1 ve v\u00fd\u0161i platn\u00e9 v dob\u011b poskytnut\u00ed Slu\u017eby.<\/p>\n<p><strong>1.9 Aktiva\u010dn\u00ed poplatek<\/strong> je cena za z\u0159\u00edzen\u00ed Slu\u017eby \u00fa\u010dtovan\u00e1 dle Cen\u00edku.<\/p>\n<p><strong>1.10<\/strong> <strong>Vy\u00fa\u010dtov\u00e1n\u00ed<\/strong> je \u00fa\u010detn\u00ed doklad spl\u0148uj\u00edc\u00ed n\u00e1le\u017eitosti stanoven\u00e9 platnou legislativou, slou\u017e\u00edc\u00ed k vy\u00fa\u010dtov\u00e1n\u00ed Ceny za poskytnut\u00e9 Slu\u017eby.<\/p>\n<p><strong>1.11<\/strong> <strong>Telekomunika\u010dn\u00ed s\u00ed\u0165<\/strong> je s\u00ed\u0165 elektronick\u00fdch komunikac\u00ed, tj. soustava p\u0159enosov\u00fdch syst\u00e9m\u016f, kter\u00e9 umo\u017e\u0148uj\u00ed p\u0159enos sign\u00e1l\u016f po kabelov\u00e9m veden\u00ed, r\u00e1diem, optick\u00fdmi nebo jin\u00fdmi elektromagnetick\u00fdmi prost\u0159edky, slou\u017e\u00edc\u00edmi k p\u0159enosu hlasu, obrazu \u010di dat.<\/p>\n<p><strong>1.12<\/strong> <strong>P\u0159\u00edpojn\u00fd bod<\/strong> (nebo t\u00e9\u017e Koncov\u00fd bod) telekomunika\u010dn\u00ed s\u00edt\u011b je fyzick\u00fd nebo virtu\u00e1ln\u00ed bod, kter\u00fd je ve vlastnictv\u00ed Poskytovatele a na kter\u00e9m je U\u017eivateli poskytov\u00e1n p\u0159\u00edstup k Telekomunika\u010dn\u00ed s\u00edti, \u010di je U\u017eivateli p\u0159ed\u00e1v\u00e1na Slu\u017eba. P\u0159\u00edpojn\u00fd bod obvykle slou\u017e\u00ed pro soub\u011b\u017en\u00e9 poskytov\u00e1n\u00ed slu\u017eeb v\u00edce klient\u016fm Poskytovatele.<\/p>\n<p><strong>1.13<\/strong> <strong>P\u0159ipojovac\u00ed za\u0159\u00edzen\u00ed<\/strong> (nebo t\u00e9\u017e Koncov\u00e9 za\u0159\u00edzen\u00ed) je za\u0159\u00edzen\u00ed, kter\u00fdm se U\u017eivatel p\u0159ipojuje na P\u0159\u00edpojn\u00fd bod.<\/p>\n<p><strong>1.14<\/strong> <strong>Z\u00e1vada<\/strong> je stav, kdy je U\u017eivateli u\u017e\u00edv\u00e1n\u00ed Slu\u017eby znemo\u017en\u011bno z technick\u00fdch d\u016fvod\u016f, Slu\u017eba je nedostupn\u00e1, je sn\u00ed\u017eena jej\u00ed kvalita nebo omezen jej\u00ed b\u011b\u017en\u00fd sjednan\u00fd rozsah, pokud nastala za P\u0159\u00edpojn\u00fdm bodem (na stran\u011b U\u017eivatele).<\/p>\n<p><strong>1.15<\/strong> <strong>Porucha<\/strong> je stav, kdy je U\u017eivateli u\u017e\u00edv\u00e1n\u00ed Slu\u017eby znemo\u017en\u011bno z technick\u00fdch d\u016fvod\u016f, Slu\u017eba je nedostupn\u00e1, je sn\u00ed\u017eena jej\u00ed kvalita, do\u0161lo ke sn\u00ed\u017een\u00ed v\u00fdkonu nebo omezen jej\u00ed b\u011b\u017en\u00fd sjednan\u00fd rozsah, pokud nastala na nebo p\u0159ed P\u0159\u00edpojn\u00fdm bodem (na stran\u011b Poskytovatele).<\/p>\n<p><strong>1.16<\/strong> <strong>Dohled<\/strong> je aktivn\u011b vyv\u00edjen\u00e1 \u010dinnost Poskytovatele na Telekomunika\u010dn\u00ed s\u00edti (a\u017e po P\u0159\u00edpojn\u00fd bod) pro zabezpe\u010den\u00ed jej\u00edho bezprobl\u00e9mov\u00e9ho provozu tak, aby byly dodr\u017eeny Smlouvou a Specifikac\u00ed deklarovan\u00e9 parametry Slu\u017eby. Kontakt na Dohled je uveden na Specifikaci a na webu Poskytovatele. Dohled p\u0159ij\u00edm\u00e1 tak\u00e9 hl\u00e1\u0161en\u00ed Z\u00e1vad a Poruch, po\u017eadavky na administrativn\u00ed a technick\u00e9 zm\u011bny a na dopl\u0148kov\u00e9 a servisn\u00ed slu\u017eby.<\/p>\n<p><strong>1.17 Minim\u00e1ln\u011b zaji\u0161t\u011bn\u00e1 dostupnost slu\u017eby<\/strong> (nebo t\u00e9\u017e SLA) je garantovan\u00e9 dodr\u017een\u00ed technick\u00fdch parametr\u016f Slu\u017eby v takov\u00e9 v\u00fd\u0161i, aby U\u017eivatel mohl Slu\u017ebu u\u017e\u00edvat bez omezen\u00ed v obvykl\u00e9 kvalit\u011b odpov\u00eddaj\u00edc\u00ed dan\u00e9 Slu\u017eb\u011b.<\/p>\n<p><strong>1.18<\/strong> <strong>Omezen\u00ed<\/strong> <strong>poskytov\u00e1n\u00ed slu\u017eby<\/strong> je zamezen\u00ed aktivn\u00edho p\u0159\u00edstupu ke Slu\u017eb\u011b, tj. \u00fapln\u00e9 nebo \u010d\u00e1ste\u010dn\u00e9 omezen\u00ed poskytov\u00e1n\u00ed Slu\u017eby. Po tuto dobu omezen\u00ed je Slu\u017eba Poskytovatelem \u00fa\u010dtov\u00e1na dle Smlouvy a Specifikace.<\/p>\n<p><strong>1.19<\/strong> <strong>Zru\u0161en\u00ed<\/strong> <strong>poskytov\u00e1n\u00ed slu\u017eby<\/strong> je zru\u0161en\u00ed p\u0159\u00edstupu U\u017eivatele k P\u0159\u00edpojn\u00e9mu bodu a ukon\u010den\u00ed poskytov\u00e1n\u00ed Slu\u017eby (nap\u0159. p\u0159i ukon\u010den\u00ed Smlouvy).<\/p>\n<p><strong>1.20<\/strong> <strong>Reklamace<\/strong> je pr\u00e1vn\u00ed \u00fakon, kter\u00fdm se U\u017eivatel dom\u00e1h\u00e1 sv\u00fdch pr\u00e1v zalo\u017een\u00fdch Poruchou Slu\u017eby \u010di vadn\u00fdm Vy\u00fa\u010dtov\u00e1n\u00edm.<\/p>\n<p><strong>1.21<\/strong> <strong>Klientsk\u00fd port\u00e1l<\/strong> je chr\u00e1n\u011bn\u00e1 \u010d\u00e1st webov\u00fdch str\u00e1nek provozovan\u00e1 Poskytovatelem, do kter\u00e9 m\u00e1 U\u017eivatel p\u0159\u00edstup pomoc\u00ed unik\u00e1tn\u00edho p\u0159\u00edstupov\u00e9ho jm\u00e9na a hesla.<\/p>\n<p><strong>1.22<\/strong> <strong>Minim\u00e1ln\u00ed rychlost<\/strong> se rozum\u00ed nejni\u017e\u0161\u00ed rychlost stahov\u00e1n\u00ed (download) nebo vkl\u00e1d\u00e1n\u00ed (upload) dat, kterou se p\u0159\u00edslu\u0161n\u00fd poskytovatel slu\u017eby p\u0159\u00edstupu k internetu smluvn\u011b zav\u00e1zal koncov\u00e9mu u\u017eivateli poskytnout. Hodnota minim\u00e1ln\u00ed rychlosti odpov\u00edd\u00e1 alespo\u0148 30\u2009% hodnoty rychlosti inzerovan\u00e9 v podob\u011b TCP propustnosti transportn\u00ed vrstvy dle referen\u010dn\u00edho modelu ISO\/OSI, to znamen\u00e1, \u017ee rychlost stahov\u00e1n\u00ed, resp. vkl\u00e1d\u00e1n\u00ed dat neklesne pod hodnotu minim\u00e1ln\u00ed rychlosti.<\/p>\n<p><strong>1.23<\/strong> <strong>Maxim\u00e1ln\u00ed rychlost<\/strong> je rychlost odpov\u00eddaj\u00edc\u00ed stahov\u00e1n\u00ed (download) a vkl\u00e1d\u00e1n\u00ed (upload) dat, kter\u00e1 mus\u00ed b\u00fdt stanovena realisticky s ohledem na pou\u017eitou technologii a jej\u00ed p\u0159enosov\u00e9 mo\u017enosti a s ohledem na konkr\u00e9tn\u00ed podm\u00ednky nasazen\u00ed, kter\u00e9 jsou pro sm\u011br download a upload limituj\u00edc\u00ed. Maxim\u00e1ln\u00ed rychlost mus\u00ed b\u00fdt na dan\u00e9 p\u0159\u00edpojce \u010di v dan\u00e9m m\u00edst\u011b p\u0159ipojen\u00ed re\u00e1ln\u011b dosa\u017eiteln\u00e1 s mo\u017enou varianc\u00ed zp\u016fsobenou prokazateln\u011b pouze fyzik\u00e1ln\u00edmi vlastnostmi dan\u00e9ho koncov\u00e9ho bodu.<\/p>\n<p><strong>1.24<\/strong> <strong>B\u011b\u017en\u011b dostupn\u00e1 rychlost<\/strong> je rychlost odpov\u00eddaj\u00edc\u00ed stahov\u00e1n\u00ed (download) a vkl\u00e1d\u00e1n\u00ed (upload) dat, jej\u00ed\u017e hodnotu m\u016f\u017ee koncov\u00fd u\u017eivatel p\u0159edpokl\u00e1dat a re\u00e1ln\u011b dosahovat v dob\u011b, kdy danou slu\u017ebu pou\u017e\u00edv\u00e1. Hodnota b\u011b\u017en\u011b dostupn\u00e9 rychlosti odpov\u00edd\u00e1 alespo\u0148 60\u2009% hodnoty rychlosti inzerovan\u00e9 a je dostupn\u00e1 v 95\u2009% \u010dasu b\u011bhem jednoho kalend\u00e1\u0159n\u00edho dne.<\/p>\n<p><strong>1.25<\/strong> <strong>Inzerovan\u00e1 rychlost<\/strong> je rychlost odpov\u00eddaj\u00edc\u00ed stahov\u00e1n\u00ed (download) a vkl\u00e1d\u00e1n\u00ed (upload) dat, jakou poskytovatel slu\u017eby p\u0159\u00edstupu k internetu uv\u00e1d\u00ed ve sv\u00e9 obchodn\u00ed komunikaci, v\u010detn\u011b reklamy a marketingu, v souvislosti s propagac\u00ed nab\u00eddek slu\u017eby p\u0159\u00edstupu k internetu, a jakou ozna\u010duje slu\u017ebu p\u0159\u00edstupu k internetu p\u0159i uzav\u00edr\u00e1n\u00ed smluvn\u00edho vztahu s koncov\u00fdm u\u017eivatelem. Hodnota inzerovan\u00e9 rychlosti nen\u00ed v\u011bt\u0161\u00ed ne\u017e maxim\u00e1ln\u00ed rychlost.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"2\">\n<li><strong><u> \u00davodn\u00ed ustanoven\u00ed<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>2.1\u00a0 <\/strong>Poskytovatel je na z\u00e1klad\u011b osv\u011bd\u010den\u00ed \u010d. 3378 o p\u0159edlo\u017een\u00ed ozn\u00e1men\u00ed dle ustanoven\u00ed \u00a7 13 odst. 1 z\u00e1kona \u010d. 127\/2005 Sb., o elektronick\u00fdch komunikac\u00edch a o zm\u011bn\u011b n\u011bkter\u00fdch souvisej\u00edc\u00edch z\u00e1kon\u016f opr\u00e1vn\u011bn k poskytov\u00e1n\u00ed slu\u017eeb elektronick\u00fdch komunikac\u00ed a k zaji\u0161\u0165ov\u00e1n\u00ed ve\u0159ejn\u00fdch komunika\u010dn\u00edch s\u00edt\u00ed.<\/p>\n<p><strong>2.2<\/strong> \u00a0VOP stanovuj\u00ed pravidla, na z\u00e1klad\u011b kter\u00fdch Poskytovatel poskytuje slu\u017eby elektronick\u00fdch komunikac\u00ed pr\u00e1vnick\u00fdm a fyzick\u00fdm osob\u00e1m a tak\u00e9 bl\u00ed\u017ee stanovuj\u00ed vz\u00e1jemn\u00e1 pr\u00e1va a povinnosti smluvn\u00edch stran.<\/p>\n<p><strong>2.3<\/strong> \u00a0Smlouva se \u0159\u00edd\u00ed pr\u00e1vn\u00edm \u0159\u00e1dem \u010cesk\u00e9 republiky, zejm\u00e9na z\u00e1konem \u010d. 127\/2005 Sb., o elektronick\u00fdch komunikac\u00edch a o zm\u011bn\u011b n\u011bkter\u00fdch souvisej\u00edc\u00edch z\u00e1kon\u016f (ZoEK) a Ob\u010dansk\u00fdm z\u00e1kon\u00edkem v jejich platn\u00e9m zn\u011bn\u00ed.<\/p>\n<p><strong>2.4<\/strong> \u00a0Poskytovatel nen\u00ed povinen Smlouvu se Z\u00e1jemcem uzav\u0159\u00edt v p\u0159\u00edpadech, kdy nen\u00ed v po\u017eadovan\u00e9m m\u00edst\u011b mo\u017en\u00e9 Slu\u017ebu poskytnout z technick\u00fdch anebo jin\u00fdch provozn\u00edch d\u016fvod\u016f.<\/p>\n<p><strong>2.5<\/strong>\u00a0 U\u017eivatel si m\u016f\u017ee Koncov\u00e9 za\u0159\u00edzen\u00ed od Poskytovatele koupit nebo m\u016f\u017ee pou\u017e\u00edt vlastn\u00ed technicky odpov\u00eddaj\u00edc\u00ed Koncov\u00e9 za\u0159\u00edzen\u00ed spl\u0148uj\u00edc\u00ed po\u017eadavky Slu\u017eby.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li><strong> <u>Pr\u00e1va a povinnosti Poskytovatele<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>3.1\u00a0 <\/strong>1 Poskytovatel je povinen:<\/p>\n<ol>\n<li>a) V term\u00ednu sjednan\u00e9m ve Smlouv\u011b a Specifikaci z\u0159\u00eddit U\u017eivateli p\u0159istup ke Slu\u017eb\u011b.<\/li>\n<li>b) Poskytovat U\u017eivateli Slu\u017ebu v souladu s platn\u00fdmi pr\u00e1vn\u00edmi p\u0159episy, se sjednan\u00fdmi parametry a ve sjednan\u00e9 kvalit\u011b dle Smlouvy, Specifikace, Cen\u00edku, VOP a poskytovat souvisej\u00edc\u00ed slu\u017eby technick\u00e9 a obchodn\u00ed podpory.<\/li>\n<li>c) Nejm\u00e9n\u011b jeden m\u011bs\u00edc p\u0159ed nabyt\u00edm \u00fa\u010dinnosti zm\u011bny Smlouvy uve\u0159ejnit informaci o t\u00e9to zm\u011bn\u011b v ka\u017ed\u00e9 sv\u00e9 provozovn\u011b a zp\u016fsobem umo\u017e\u0148uj\u00edc\u00edm d\u00e1lkov\u00fd p\u0159\u00edstup. Z\u00e1rove\u0148 je Poskytovatel povinen informovat U\u017eivatele o uve\u0159ejn\u011bn\u00ed. Pokud se jedn\u00e1 o zm\u011bnu n\u00e1le\u017eitost\u00ed Smlouvy uveden\u00fdch v odstavci 1 p\u00edsm. c) a\u017e p) a r) ZoEK, je Poskytovatel povinen informovat U\u017eivatele zp\u016fsobem sjednan\u00fdm ve Smlouv\u011b rovn\u011b\u017e o jeho pr\u00e1vu ukon\u010dit Smlouvu ke dni nabyt\u00ed \u00fa\u010dinnosti t\u00e9to zm\u011bny, a to bez sankce, jestli\u017ee nov\u00e9 podm\u00ednky nebude U\u017eivatel akceptovat. Informaci je Poskytovatel povinen poskytnout U\u017eivateli zp\u016fsobem, kter\u00fd si U\u017eivatel zvolil pro zas\u00edl\u00e1n\u00ed Vy\u00fa\u010dtov\u00e1n\u00ed. Pr\u00e1vo ukon\u010dit Smlouvu podle tohoto ustanoven\u00ed nevznik\u00e1, pokud dojde ke zm\u011bn\u011b Smlouvy na z\u00e1klad\u011b zm\u011bny pr\u00e1vn\u00ed \u00fapravy nebo v p\u0159\u00edpad\u011b zm\u011bny smlouvy podle \u00a7 63 odstavce 5 ZoEK.<\/li>\n<li>d) Ohl\u00e1sit U\u017eivateli minim\u00e1ln\u011b 48 hodin p\u0159edem pl\u00e1novan\u00e9 a p\u0159edem zn\u00e1m\u00e9 odst\u00e1vky Telekomunika\u010dn\u00ed s\u00edt\u011b, kter\u00e9 by mohly ovlivnit kvalitu a rozsah Slu\u017eby.<\/li>\n<li>e) Prov\u00e1d\u011bt ve\u0161ker\u00e9 nezbytn\u011b nutn\u00e9 pl\u00e1novan\u00e9 odst\u00e1vky a pl\u00e1novanou \u00fadr\u017ebu Telekomunika\u010dn\u00ed s\u00edt\u011b.<\/li>\n<li>f) Odstra\u0148ovat Poruchy co nejrychleji, tak aby byl dodr\u017een rozsah Slu\u017eby, s v\u00fdjimkou Poruch z titulu vy\u0161\u0161\u00ed moci (nap\u0159. klimatick\u00e9 a \u017eiveln\u00e9 ud\u00e1losti), kdy by b\u011bhem jejich bezprost\u0159edn\u00edho odstra\u0148ov\u00e1n\u00ed mohlo b\u00fdt ohro\u017eeno zdrav\u00ed pracovn\u00edk\u016f a dal\u0161\u00edch osob.<\/li>\n<li>g) Na sv\u00e9 n\u00e1klady odstranit zji\u0161t\u011bnou Poruchu Slu\u017eby za p\u0159edpokladu, \u017ee m\u00e1 p\u016fvod v poru\u0161e technick\u00e9ho nebo provozn\u00edho charakteru na stran\u011b Poskytovatele. Poruchu Slu\u017eby je Poskytovatel povinen za\u010d\u00edt odstra\u0148ovat nejpozd\u011bji n\u00e1sleduj\u00edc\u00ed pracovn\u00ed den po jej\u00edm zji\u0161t\u011bn\u00ed \u010di po jej\u00edm \u0159\u00e1dn\u00e9m nahl\u00e1\u0161en\u00ed U\u017eivatelem.<\/li>\n<li>h) Vypo\u0159\u00e1dat Reklamaci dle podm\u00ednek stanoven\u00fdch ve VOP.<\/li>\n<li>ch) Poskytnout U\u017eivateli na jeho v\u00fdzvu aktu\u00e1ln\u011b platn\u00e9 \u00fadaje o technick\u00fdch parametrech Slu\u017eby.<\/li>\n<\/ol>\n<p><strong>3.2<\/strong> Poskytovatel je opr\u00e1vn\u011bn:<\/p>\n<ol>\n<li>a) U\u017e\u00edvat p\u0159i poskytov\u00e1n\u00ed Slu\u017eeb \u010di p\u0159i odstra\u0148ov\u00e1n\u00ed Poruch Slu\u017eby pln\u011bn\u00ed sv\u00fdch smluvn\u00edch partner\u016f. V takov\u00fdch p\u0159\u00edpadech Poskytovatel odpov\u00edd\u00e1, jako by pln\u011bn\u00ed poskytoval s\u00e1m. U\u017eivatel je povinen postupovat v\u016f\u010di smluvn\u00edm partner\u016fm Poskytovatele stejn\u011b, jako by m\u011bl dle Smlouvy a dle VOP postupovat v\u016f\u010di Poskytovateli.<\/li>\n<li>b) Omezit nebo p\u0159eru\u0161it poskytov\u00e1n\u00ed Slu\u017eby na dobu nezbytn\u00e9 \u00fadr\u017eby a opravy Telekomunika\u010dn\u00ed s\u00edt\u011b. Neposkytov\u00e1n\u00ed Slu\u017eby po dobu ohl\u00e1\u0161en\u00e9ho p\u0159eru\u0161en\u00ed nen\u00ed Poruchou.<\/li>\n<li>c) M\u011bnit topologii Telekomunika\u010dn\u00ed s\u00edt\u011b, prov\u00e1d\u011bt jej\u00ed \u00fapravy, zm\u011bny konfigurace a m\u011bnit nastaven\u00ed Slu\u017eby (IP adresy, frekvence atd.) pokud budou dodr\u017eeny parametry Slu\u017eby dle Smlouvy a Specifikace.<\/li>\n<li>d) M\u011bnit jednostrann\u011b tyto VOP, Podm\u00ednky slu\u017eby p\u0159enositelnost telefonn\u00edch \u010d\u00edsel a Cen\u00edk.<\/li>\n<li>e) M\u011bnit p\u0159\u00edstupov\u00e9 jm\u00e9no a heslo U\u017eivatele ke Klientsk\u00e9mu port\u00e1lu.<\/li>\n<li>f) Nez\u0159\u00eddit novou Slu\u017ebu, \u010di neprov\u00e9st zm\u011bnu Slu\u017eby, nen\u00ed-li \u0159\u00e1dn\u011b uzav\u0159ena Smlouva a Specifikace, nebo pokud Z\u00e1jemce \u010di U\u017eivatel nedolo\u017eil souhlas vlastn\u00edka nemovitosti s instalac\u00ed nebo neposkytl pot\u0159ebnou sou\u010dinnost k instalaci, neschv\u00e1lil projekt, neumo\u017enil p\u0159\u00edstup do prostor instalace a podobn\u011b.<\/li>\n<li>g) Omezit poskytov\u00e1n\u00ed Slu\u017eby, pokud U\u017eivatel poru\u0161uje smluvn\u00ed povinnosti a i p\u0159es upozorn\u011bn\u00ed ke zjedn\u00e1n\u00ed n\u00e1pravy n\u00e1pravu U\u017eivatel nesjedn\u00e1 \u010di Slu\u017ebu nezaplat\u00ed, zamezen\u00edm aktivn\u00edho p\u0159\u00edstupu ke Slu\u017eb\u011b, s v\u00fdjimkou \u010d\u00edsel t\u00eds\u0148ov\u00e9ho vol\u00e1n\u00ed. P\u0159i opakovan\u00e9m nepln\u011bn\u00ed smluvn\u00edch podm\u00ednek m\u00e1 Poskytovatel pr\u00e1vo poskytov\u00e1n\u00ed Slu\u017eby ukon\u010dit a od Smlouvy s okam\u017eitou platnost\u00ed odstoupit. U\u017eivatel je povinen uhradit Poskytovateli tak\u00e9 ve\u0161ker\u00e9 n\u00e1klady spojen\u00e9 s dod\u00e1n\u00edm upozorn\u011bn\u00ed na zjedn\u00e1n\u00ed n\u00e1pravy \u010di zaplacen\u00ed dlu\u017en\u00fdch \u010d\u00e1stek a to ve v\u00fd\u0161i dle Cen\u00edku. U\u017eivatel ud\u011bluje souhlas se zas\u00edl\u00e1n\u00edm upozorn\u011bn\u00ed na nepln\u011bn\u00ed smluvn\u00edch povinnost\u00ed i formou SMS zpr\u00e1v na \u010d\u00edslo U\u017eivatele uveden\u00e9 ve Smlouv\u011b. Omezen\u00edm u\u017e\u00edv\u00e1n\u00ed Slu\u017eby m\u016f\u017ee b\u00fdt i neprov\u00e1d\u011bn\u00ed servisu. Jestli\u017ee U\u017eivatel u\u017e\u00edv\u00e1 n\u011bkolik Slu\u017eeb a neuhrad\u00ed jednu nebo v\u00edce z nich, m\u016f\u017ee mu b\u00fdt pozastaveno \u010di omezeno poskytov\u00e1n\u00ed kter\u00e9koli z t\u011bchto Slu\u017eeb.<\/li>\n<li>h) P\u0159i op\u011btovn\u00e9 aktivaci Slu\u017eby omezen\u00e9 nebo p\u0159eru\u0161en\u00e9 z d\u016fvodu nepln\u011bn\u00ed smluvn\u00edch povinnost\u00ed U\u017eivatelem, m\u00e1 Poskytovatel n\u00e1rok na p\u0159\u00edslu\u0161n\u00fd poplatek dle Cen\u00edku.<\/li>\n<li>ch) Neuzav\u0159\u00edt Smlouvu \u010di zm\u011bnit Slu\u017ebu s U\u017eivatelem, za kter\u00fdm eviduje splatn\u00e9 pohled\u00e1vky.<\/li>\n<li>i) Bez p\u0159edchoz\u00ed v\u00fdzvy od Smlouvy s okam\u017eitou platnost\u00ed odstoupit, pokud U\u017eivatel vstoupil do likvidace nebo bylo proti n\u011bmu zah\u00e1jeno insolven\u010dn\u00ed \u0159\u00edzen\u00ed \u010di konkurz.<\/li>\n<li>j) Uv\u00e9st obchodn\u00ed firmu a s\u00eddlo U\u017eivatele, se kter\u00fdm m\u00e1 uzav\u0159enou Smlouvu na sv\u00e9m referen\u010dn\u00edm listu.<\/li>\n<li>k) Jednostrann\u011b kdykoliv prov\u00e9st zm\u011bnu Slu\u017eby a t\u00edm i zm\u011bnu Specifikace, pokud dojde ke zlep\u0161en\u00ed kvalitativn\u00edch parametr\u016f Slu\u017eby a nedojde ke zv\u00fd\u0161en\u00ed Ceny.<\/li>\n<li>l) Ukon\u010dit poskytov\u00e1n\u00ed n\u011bkter\u00e9 ze Slu\u017eeb v z\u00e1vislosti na v\u00fdvoji situace na trhu elektronick\u00fdch komunikac\u00ed \u010di v z\u00e1vislosti na technick\u00e9m v\u00fdvoji. Slu\u017eba, jej\u00ed\u017e poskytov\u00e1n\u00ed bylo takto ukon\u010deno, m\u016f\u017ee b\u00fdt nahrazena Slu\u017ebou technicky modern\u011bj\u0161\u00ed a odpov\u00eddaj\u00edc\u00ed v\u00fdvoji na trhu elektronick\u00fdch komunikac\u00ed.<\/li>\n<\/ol>\n<p>m)Zmocnit t\u0159et\u00ed osobu k vym\u00e1h\u00e1n\u00ed sv\u00fdch pohled\u00e1vek za U\u017eivatelem, kter\u00fd je v prodlen\u00ed s \u00fahradou.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li><strong> <u>Pr\u00e1va a povinnosti U\u017eivatele<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>4.1<\/strong> U\u017eivatel je povinen:<\/p>\n<ol>\n<li>a) \u0158\u00e1dn\u011b platit Cenu za poskytovanou Slu\u017ebu. \u00dahradu prov\u00e1d\u011bt \u0159\u00e1dn\u011b v term\u00ednu splatnosti dle Smlouvy, Specifikace \u010di Vy\u00fa\u010dtov\u00e1n\u00ed. \u00dahrada je pova\u017eov\u00e1na za provedenou a\u017e dnem p\u0159ips\u00e1n\u00ed cel\u00e9 \u010d\u00e1stky na bankovn\u00ed \u00fa\u010det Poskytovatele nebo p\u0159ed\u00e1n\u00edm hotovosti Poskytovateli.<\/li>\n<li>b) U\u017e\u00edvat Slu\u017ebu v souladu se z\u00e1vazn\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy, dobr\u00fdmi mravy, Smlouvou, Specifikac\u00ed, VOP a dal\u0161\u00edmi pokyny Poskytovatele, zejm\u00e9na je povinen \u00famysln\u011b nebo z nedbalosti nepodporovat a neumo\u017e\u0148ovat jak\u00e9koli neleg\u00e1ln\u00ed \u010dinnosti, nezapojovat se do nich, v\u010detn\u011b sd\u00edlen\u00ed a p\u0159enosu neleg\u00e1ln\u00edch dat, neleg\u00e1ln\u00edch kopi\u00ed multimedi\u00e1ln\u00edch soubor\u016f, film\u016f, hudby, apod., nekomunikovat zp\u016fsobem poru\u0161uj\u00edc\u00edm pr\u00e1va na ochranu osobnosti, neporu\u0161ovat pr\u00e1va na ochranu osobn\u00edch \u00fadaj\u016f, ne\u0161\u00ed\u0159it po\u010d\u00edta\u010dov\u00e9 viry, neporu\u0161ovat vlastnick\u00e1 a autorsk\u00e1 pr\u00e1va, nenaru\u0161ovat bezpe\u010dnost syst\u00e9mu nebo s\u00edt\u011b ve snaze z\u00edskat neopr\u00e1vn\u011bn\u00fd p\u0159\u00edstup, nevyu\u017e\u00edvat neopr\u00e1vn\u011bn\u011b data, syst\u00e9my a s\u00edt\u011b nebo neopr\u00e1vn\u011bn\u011b zkou\u0161et, zkoumat \u010di testovat zranitelnost syst\u00e9m\u016f nebo s\u00edt\u00ed, neporu\u0161ovat bezpe\u010dnostn\u00ed a ov\u011b\u0159ovac\u00ed procedury bez v\u00fdslovn\u00e9ho souhlasu vlastn\u00edka syst\u00e9mu nebo s\u00edt\u011b, nezasahovat do slu\u017eeb poskytovan\u00fdch jin\u00fdm u\u017eivatel\u016fm, hostitelsk\u00fdm syst\u00e9m\u016fm nebo s\u00edt\u00edm, nerozes\u00edlat nevy\u017e\u00e1danou elektronickou po\u0161tu a nep\u0159isp\u00edvat do diskusn\u00edch skupin v rozporu s pravidly diskusn\u00ed skupiny, nebo jinak poru\u0161ovat z\u00e1sady ob\u010dansk\u00e9ho sou\u017eit\u00ed. V t\u011bchto p\u0159\u00edpadech je odpov\u011bdnost U\u017eivatele d\u00e1na v\u017edy, a to bez ohledu na to, zda Slu\u017eby takto zneu\u017e\u00edv\u00e1 U\u017eivatel \u010di t\u0159et\u00ed osoba, kter\u00e1 z\u00edskala p\u0159\u00edstup ke Slu\u017eb\u011b na Koncov\u00e9m za\u0159\u00edzen\u00ed U\u017eivatele.<\/li>\n<li>c) Nepou\u017e\u00edvat software, kter\u00fd by jak\u00fdmkoliv zp\u016fsobem omezoval jin\u00e9 u\u017eivatele, nenavazovat zna\u010dn\u00e9 po\u010dty soub\u011b\u017en\u00fdch spojen\u00ed na P\u0159\u00edpojn\u00fd bod a do Telekomunika\u010dn\u00ed s\u00edt\u011b v jednom \u010dasov\u00e9m okam\u017eiku, ani jakkoliv jinak omezovat dal\u0161\u00ed \u00fa\u010dastn\u00edky Telekomunika\u010dn\u00ed s\u00edt\u011b, p\u0159\u00edpojn\u00e9 body nebo servery.<\/li>\n<li>d) Pou\u017e\u00edvat v\u00fdhradn\u011b Koncov\u00e9 za\u0159\u00edzen\u00ed v \u010cesk\u00e9 republice schv\u00e1len\u00e9ho typu a standardu, technicky zp\u016fsobil\u00e9 pro danou Slu\u017ebu a chr\u00e1nit jej p\u0159ed jak\u00fdmkoli zneu\u017eit\u00edm t\u0159et\u00ed osobou. U\u017eivatel odpov\u00edd\u00e1 za stav Koncov\u00e9ho za\u0159\u00edzen\u00ed, kter\u00e9 p\u0159ipojuje na P\u0159\u00edpojn\u00fd bod.<\/li>\n<li>e) Vyu\u017e\u00edvat pouze parametry nastaven\u00ed Slu\u017eby uveden\u00e9 ve Specifikaci, zejm\u00e9na je povinen pou\u017e\u00edvat Poskytovatelem p\u0159id\u011blen\u00fd P\u0159\u00edpojn\u00fd bod, IP adresu, masku, v\u00fdchoz\u00ed br\u00e1nu, DNS a SMTP server.<\/li>\n<li>f) Poskytnout Poskytovateli ve\u0161kerou sou\u010dinnost nutnou ke z\u0159\u00edzen\u00ed p\u0159\u00edstupu U\u017eivatele ke Slu\u017eb\u011b \u010di sou\u010dinnost pot\u0159ebnou k zaji\u0161t\u011bn\u00ed dal\u0161\u00edho poskytov\u00e1n\u00ed Slu\u017eby (nap\u0159. zaji\u0161t\u011bn\u00ed p\u0159\u00edstupu do nemovitosti za \u00fa\u010delem odstran\u011bn\u00ed Z\u00e1vady a Poruchy nebo proveden\u00ed zm\u011bn Slu\u017eby). V p\u0159\u00edpad\u011b, \u017ee U\u017eivatel takovou sou\u010dinnost neposkytne ani po p\u00edsemn\u00e9 v\u00fdzv\u011b ze strany Poskytovatele, pova\u017euje se toto jedn\u00e1n\u00ed za z\u00e1va\u017en\u00e9 poru\u0161en\u00ed smluvn\u00edch povinnost\u00ed U\u017eivatele a Poskytovatel nen\u00ed povinen z\u0159\u00eddit U\u017eivateli p\u0159\u00edstup ke Slu\u017eb\u011b \u010di Slu\u017ebu d\u00e1le poskytovat, p\u0159i\u010dem\u017e se takov\u00e9 prodlen\u00ed se zp\u0159\u00edstupn\u011bn\u00edm \u010di poskytov\u00e1n\u00edm Slu\u017eby nepova\u017euje za poru\u0161en\u00ed smluvn\u00edch povinnost\u00ed Poskytovatele.<\/li>\n<li>g) U\u010dinit ve\u0161ker\u00e1 mo\u017en\u00e1 opat\u0159en\u00ed, zabra\u0148uj\u00edc\u00ed nepovolan\u00fdm osob\u00e1m manipulovat se za\u0159\u00edzen\u00edm Poskytovatele um\u00edst\u011bn\u00fdm v lokalit\u011b U\u017eivatele, demontovat je, po\u0161kodit je nebo je odcizit.<\/li>\n<li>h) Zajistit souhlas vlastn\u00edka nemovitosti k instalaci P\u0159ipojovac\u00edho z\u0159\u00edzen\u00ed, p\u0159\u00edpadn\u011b telefonn\u00ed linky a nutn\u00fdch veden\u00ed, pokud nen\u00ed U\u017eivatel s\u00e1m vlastn\u00edkem.<\/li>\n<li>ch) Uhradit Poskytovateli n\u00e1klady spojen\u00e9 se z\u0159\u00edzen\u00edm \u010di zm\u011bnou Slu\u017eby, kter\u00e9 musel Poskytovatel vynalo\u017eit z d\u016fvodu, \u017ee U\u017eivatel nesplnil podm\u00ednky stanoven\u00e9 pro z\u0159\u00edzen\u00ed \u010di zm\u011bnu Slu\u017eby. Za nespln\u011bn\u00ed podm\u00ednek se pova\u017euje i to, \u017ee U\u017eivatel zm\u011bnil v\u00fdchoz\u00ed podm\u00ednky instalace oproti stavu p\u0159i z\u0159\u00edzen\u00ed Slu\u017eby.<\/li>\n<li>i) Dnem ukon\u010den\u00ed poskytov\u00e1n\u00ed Slu\u017eby umo\u017enit Poskytovateli prov\u00e9st demont\u00e1\u017e a p\u0159evzet\u00ed za\u0159\u00edzen\u00ed, kter\u00e9 je ve vlastnictv\u00ed Poskytovatele.<\/li>\n<li>j) Sd\u011blit Poskytovateli ve\u0161ker\u00e9 zm\u011bny sv\u00fdch identifika\u010dn\u00edch \u00fadaj\u016f uveden\u00fdch ve Smlouv\u011b, zejm\u00e9na zm\u011bnu sv\u00e9ho bydli\u0161t\u011b\/s\u00eddla, obchodn\u00ed firmy, I\u010c, DI\u010c, emailov\u00e9 adresy, kontaktn\u00edho telefonu, atp. Tyto zm\u011bny je U\u017eivatel povinen Poskytovateli ozn\u00e1mit p\u00edsemn\u011b, bez zbyte\u010dn\u00e9ho prodlen\u00ed.<\/li>\n<li>k) Hl\u00e1sit Poskytovateli neprodlen\u011b v\u00fdskyt Poruchy Slu\u017eby prost\u0159ednictv\u00edm telefonn\u00ed linky \u010di na e-mailov\u00e9 adrese Poskytovatele.<\/li>\n<li>l) Uhradit Poskytovateli prokazateln\u011b vynalo\u017een\u00e9 n\u00e1klady spojen\u00e9 s uplatn\u011bn\u00edm a vym\u00e1h\u00e1n\u00edm pohled\u00e1vky Poskytovatele za U\u017eivatelem zalo\u017een\u00e9 z titulu Smlouvy.<\/li>\n<li>m) Neprodlen\u011b hl\u00e1sit poskytovateli v\u0161echny zn\u00e1m\u00e9 skute\u010dnosti, kter\u00e9 by mohly nep\u0159\u00edzniv\u011b ovlivnit poskytov\u00e1n\u00ed Slu\u017eby.<\/li>\n<li>n) Uhradit Poskytovateli cenu za zvl\u00e1\u0161\u0165 sjednan\u00e9 a proveden\u00e9 servisn\u00ed pr\u00e1ce, nap\u0159. servisn\u00ed pr\u00e1ce spo\u010d\u00edvaj\u00edc\u00ed v odstra\u0148ov\u00e1n\u00ed Z\u00e1vady Slu\u017eby, kter\u00e1 nem\u00e1 p\u016fvod v z\u00e1vad\u011b technick\u00e9ho nebo provozn\u00edho charakteru na stran\u011b Poskytovatele.<\/li>\n<li>o) Nem\u011bnit bez osobn\u00ed \u00fa\u010dasti nebo p\u00edsemn\u00e9ho souhlasu Poskytovatele nastaven\u00ed, zapojen\u00ed, um\u00edst\u011bn\u00ed a prostorov\u00e9 uspo\u0159\u00e1d\u00e1n\u00ed za\u0159\u00edzen\u00ed Poskytovatele v lokalit\u011b U\u017eivatele proti stavu p\u0159i z\u0159\u00edzen\u00ed p\u0159\u00edslu\u0161n\u00e9 Slu\u017eby.<\/li>\n<li>p) Slu\u017eba je p\u0159edan\u00e1 v den z\u0159\u00edzen\u00ed Slu\u017eby, U\u017eivatel m\u00e1 pr\u00e1vo, na sv\u00e9 n\u00e1klady, si k p\u0159evzet\u00ed Slu\u017eby zajistit p\u0159\u00edtomnost kvalifikovan\u00e9 osoby. Nezaji\u0161t\u011bn\u00ed takov\u00e9to osoby nem\u00e1 vliv na \u0159\u00e1dn\u00e9 p\u0159ed\u00e1n\u00ed Slu\u017eby.<\/li>\n<li>r) Uhradit vy\u00fa\u010dtovanou Cenu za Slu\u017ebu i tehdy, jestli\u017ee do\u0161lo k neopr\u00e1vn\u011bn\u00e9mu u\u017e\u00edv\u00e1n\u00ed Slu\u017eby jin\u00fdmi \u00fa\u010dastn\u00edky Telekomunika\u010dn\u00ed s\u00edt\u011b vinou U\u017eivatele.<\/li>\n<li>s) Zvolit si adresu, na kterou mu budou Poskytovatelem zas\u00edl\u00e1ny ve\u0161ker\u00e9 p\u00edsemnosti (koresponden\u010dn\u00ed adresa). Pokud p\u0159i zas\u00edl\u00e1n\u00ed p\u00edsemnost\u00ed souvisej\u00edc\u00edch se Smlouvou a Slu\u017ebou na tuto adresu dojde k vr\u00e1cen\u00ed p\u00edsemnosti z t\u00e9to adresy, se listovn\u00ed z\u00e1silka pova\u017euje za doru\u010denou dnem, kdy byla Poskytovateli vr\u00e1cena. V p\u0159\u00edpad\u011b nezvolen\u00ed si koresponden\u010dn\u00ed adresy plat\u00ed adresa uveden\u00e1 v z\u00e1hlav\u00ed Smlouvy.<\/li>\n<li>t) U\u017eivatel se zavazuje pro korespondenci s Poskytovatelem vyu\u017e\u00edvat kontaktn\u00ed e-mail uveden\u00fd ve Smlouv\u011b. Zpr\u00e1va odeslan\u00e1 Poskytovatelem na tento email se pova\u017euje za doru\u010denou. U\u017eivatel se zavazuje udr\u017eovat tento e-mail st\u00e1le funk\u010dn\u00ed a zajistit jeho pravidelnou kontrolu.<\/li>\n<li>u) U\u017eivatel bere na v\u011bdom\u00ed, \u017ee komunikace prost\u0159ednictv\u00edm s\u00edt\u00ed elektronick\u00fdch komunikac\u00ed nen\u00ed bezpe\u010dn\u00e1 a p\u0159en\u00e1\u0161en\u00e9 \u00fadaje mohou b\u00fdt napadeny, monitorov\u00e1ny nebo ztraceny, za \u0161kody v t\u00e9to souvislosti vznikl\u00e9 nenese Poskytovatel \u017e\u00e1dnou odpov\u011bdnost. v) U\u017eivatel bere na v\u011bdom\u00ed, \u017ee pokud m\u00e1 v n\u00e1jmu nebo ve v\u00fdp\u016fj\u010dce za\u0159\u00edzen\u00ed ve vlastnictv\u00ed Poskytovatele, je povinen toto za\u0159\u00edzen\u00ed vr\u00e1tit po ukon\u010den\u00ed Smlouvy na sv\u00e9 n\u00e1klady. V p\u0159\u00edpad\u011b nevr\u00e1cen\u00ed mu bude \u00fa\u010dtov\u00e1na cena a demont\u00e1\u017e tohoto za\u0159\u00edzen\u00ed dle ustanoven\u00ed p\u0159\u00edslu\u0161n\u00e9 samostatn\u00e9 smlouvy o pron\u00e1jmu nebo o v\u00fdp\u016fj\u010dce uzav\u0159en\u00e9 mezi U\u017eivatelem a Poskytovatelem.<\/li>\n<\/ol>\n<p><strong>4.2<\/strong> U\u017eivatel je opr\u00e1vn\u011bn:<\/p>\n<ol>\n<li>a) Po\u017e\u00e1dat Poskytovatele o zm\u011bnu Smlouvy, zejm\u00e9na v \u010d\u00e1sti t\u00fdkaj\u00edc\u00ed se Specifikace Slu\u017eeb. Poskytovatel zm\u011bn\u011b Smlouvy spo\u010d\u00edvaj\u00edc\u00ed v p\u0159echodu na kvalitativn\u011b \u010di kvantitativn\u011b vy\u0161\u0161\u00ed \u00farove\u0148 Slu\u017eby vyhov\u00ed v\u017edy a bezodkladn\u011b, je-li to technicky mo\u017en\u00e9. Zm\u011bn\u011b spo\u010d\u00edvaj\u00edc\u00ed v p\u0159echodu na kvalitativn\u011b \u010di kvantitativn\u011b ni\u017e\u0161\u00ed \u00farove\u0148 Slu\u017eby m\u016f\u017ee Poskytovatel vyhov\u011bt, n\u00e1klady takov\u00e9ho p\u0159echodu hrad\u00ed U\u017eivatel, pokud nen\u00ed dohodnuto jinak.<\/li>\n<li>b) Bezplatn\u011b hl\u00e1sit Z\u00e1vadu a Poruchu Slu\u017eby prost\u0159ednictv\u00edm telefonn\u00ed linky \u010di na e-mailov\u00e9 adrese Poskytovatele.<\/li>\n<li>c) Po\u017e\u00e1dat Poskytovatele o do\u010dasn\u00e9 pozastaven\u00ed poskytov\u00e1n\u00ed Slu\u017eby a to na interval ne krat\u0161\u00ed, ne\u017e jeden nebo v\u00edce cel\u00fdch kalend\u00e1\u0159n\u00edch m\u011bs\u00edc\u016f. Poskytovatel nen\u00ed povinen t\u00e9to \u017e\u00e1dosti vyhov\u011bt.<\/li>\n<li>d) Po\u017e\u00e1dat Poskytovatele o p\u0159eveden\u00ed sv\u00fdch pr\u00e1v a povinnost\u00ed ze Smlouvy na t\u0159et\u00ed osobu, kterou U\u017eivatel doporu\u010d\u00ed. T\u00e9to \u017e\u00e1dosti Poskytovatel vyhov\u00ed za p\u0159edpokladu, \u017ee U\u017eivatel nem\u00e1 v\u016f\u010di Poskytovateli \u017e\u00e1dn\u00e9 neuhrazen\u00e9 z\u00e1vazky, \u010di \u017ee tyto z\u00e1vazky p\u0159evezme t\u0159et\u00ed osoba nastupuj\u00edc\u00ed na m\u00edsto U\u017eivatele.<\/li>\n<\/ol>\n<p><strong>4.3<\/strong> U\u017eivatel nen\u00ed opr\u00e1vn\u011bn bez v\u00fdslovn\u00e9ho p\u00edsemn\u00e9ho souhlasu Poskytovatele umo\u017enit u\u017e\u00edv\u00e1n\u00ed Slu\u017eby tak\u00e9 t\u0159et\u00edm osob\u00e1m. Toto ustanoven\u00ed se nevztahuje na osoby bl\u00edzk\u00e9 U\u017eivateli ve smyslu Ob\u010dansk\u00e9ho z\u00e1kon\u00edku, kter\u00e9 sd\u00edl\u00ed s U\u017eivatelem spole\u010dnou dom\u00e1cnost. D\u00e1le u\u017eivatel nen\u00ed opr\u00e1vn\u011bn Slu\u017ebu jakkoli d\u00e1le \u00faplatn\u011b \u010di ne\u00faplatn\u011b distribuovat t\u0159et\u00edm osob\u00e1m, kter\u00e9 nejsou ve smluvn\u00edm vztahu s Poskytovatelem.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li><strong> <u>Omezen\u00ed \u010di p\u0159eru\u0161en\u00ed poskytov\u00e1n\u00ed Slu\u017eby<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>5.1<\/strong> Poskytovatel je opr\u00e1vn\u011bn omezit \u010di p\u0159eru\u0161it poskytov\u00e1n\u00ed dot\u010den\u00e9 Slu\u017eby v p\u0159\u00edpad\u011b, \u017ee se U\u017eivatel dopustil nebo se opakovan\u011b dopou\u0161t\u00ed poru\u0161en\u00ed n\u011bkter\u00e9 sv\u00e9 povinnosti dle bodu 4.1 t\u011bchto VOP, zejm\u00e9na p\u00edsmeno a) a\u017e g).<\/p>\n<p><strong>5.2<\/strong> Poskytovatel je opr\u00e1vn\u011bn omezit poskytov\u00e1n\u00ed dot\u010den\u00e9 Slu\u017eby zamezen\u00edm aktivn\u00edho p\u0159\u00edstupu ke Slu\u017eb\u011b v p\u0159\u00edpad\u011b, \u017ee se U\u017eivatel ocitne v prodlen\u00ed s \u00fahradou Vy\u00fa\u010dtov\u00e1n\u00ed za poskytnutou Slu\u017ebu a dlu\u017enou \u010d\u00e1stku neuhrad\u00ed ani po u\u010din\u011bn\u00e9m upozorn\u011bn\u00ed ze strany Poskytovatele s uveden\u00edm n\u00e1hradn\u00edho term\u00ednu k pln\u011bn\u00ed ode dne dod\u00e1n\u00ed upozorn\u011bn\u00ed. U\u017eivatel je v tomto p\u0159\u00edpad\u011b povinen uhradit Poskytovateli vy\u00fa\u010dtovan\u00fd, n\u00e1kladov\u011b orientovan\u00fd smluvn\u00ed poplatek dle Cen\u00edku, za prokazateln\u00e9 upozorn\u011bn\u00ed na prodlen\u00ed s \u00fahradou Ceny (za vystaven\u00ed upom\u00ednky).<\/p>\n<p><strong>5.3<\/strong> Poskytovatel je opr\u00e1vn\u011bn omezit \u010di p\u0159eru\u0161it poskytov\u00e1n\u00ed dot\u010den\u00e9 Slu\u017eby v p\u0159\u00edpad\u011b, \u017ee by jej\u00edm dal\u0161\u00edm poskytov\u00e1n\u00edm mohlo doj\u00edt \u010di doch\u00e1zelo ke vzniku \u0161kody na majetku Poskytovatele nebo t\u0159et\u00edch osob \u010di ke vzniku \u00fajmy na zdrav\u00ed t\u0159et\u00edch osob.<\/p>\n<p><strong>5.4<\/strong> Poskytovatel je opr\u00e1vn\u011bn omezit nebo p\u0159eru\u0161it poskytov\u00e1n\u00ed dot\u010den\u00e9 Slu\u017eby na nezbytn\u011b nutnou dobu pot\u0159ebnou pro proveden\u00ed spr\u00e1vy \u010di pl\u00e1novan\u00e9 \u00fadr\u017eby Telekomunika\u010dn\u00ed s\u00edt\u011b nebo technologick\u00e9ho vybaven\u00ed Poskytovatele pot\u0159ebn\u00e9ho k poskytov\u00e1n\u00ed Slu\u017eby.<\/p>\n<p><strong>5.5<\/strong> Poskytovatel je opr\u00e1vn\u011bn ve ve\u0159ejn\u00e9m z\u00e1jmu bez dal\u0161\u00edho omezit \u010di p\u0159eru\u0161it poskytov\u00e1n\u00ed Slu\u017eby na nezbytn\u011b nutnou dobu.<\/p>\n<p><strong>5.6<\/strong> Omezen\u00ed \u010di p\u0159eru\u0161en\u00ed poskytov\u00e1n\u00ed Slu\u017eby dle ustanoven\u00ed bodu 5.1, 5.2, 5.3, 5.4 nebo 5.5 t\u011bchto VOP nen\u00ed pova\u017eov\u00e1no za prodlen\u00ed na stran\u011b Poskytovatele s poskytov\u00e1n\u00edm Slu\u017eby.<\/p>\n<p><strong>5.7<\/strong> P\u0159i omezen\u00ed \u010di p\u0159eru\u0161en\u00ed poskytov\u00e1n\u00ed Slu\u017eby dle ustanoven\u00ed bodu 5.1, 5.2, 5.3, 5.4 nebo 5.5 t\u011bchto VOP, je Poskytovatel opr\u00e1vn\u011bn \u00fa\u010dtovat U\u017eivateli za jeden ka\u017ed\u00fd m\u011bs\u00edc, nebo jeho pom\u011brnou \u010d\u00e1st, trv\u00e1n\u00ed takov\u00e9ho omezen\u00ed \u010di p\u0159eru\u0161en\u00ed poskytov\u00e1n\u00ed Slu\u017eby smluvn\u00ed poplatek ve v\u00fd\u0161i pravideln\u00e9 m\u011bs\u00ed\u010dn\u00ed Ceny, nebo jej\u00ed pom\u011brn\u00e9 \u010d\u00e1sti, sjednan\u00e9 ve Smlouv\u011b a Specifikaci.<\/p>\n<p><strong>5.8 <\/strong>V p\u0159\u00edpad\u011b, \u017ee Poskytovatel p\u0159eru\u0161il poskytov\u00e1n\u00ed Slu\u017eby dle ustanoven\u00ed bodu 5.1 nebo 5.2 t\u011bchto VOP, je opr\u00e1vn\u011bn po\u017eadovat po U\u017eivateli, p\u0159i obnoven\u00ed poskytov\u00e1n\u00ed Slu\u017eby, smluvn\u00ed poplatek za obnoven\u00ed Slu\u017eby uveden\u00fd v Cen\u00edku.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li><strong> <u>Platebn\u00ed podm\u00ednky<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>6.1<\/strong> Pokud nen\u00ed uvedeno jinak, jsou ve\u0161ker\u00e9 Ceny uvedeny v K\u010d (korun\u00e1ch \u010desk\u00fdch) v\u010detn\u011b DPH v platn\u00e9 sazb\u011b p\u0159i sepisov\u00e1n\u00ed Smlouvy a Specifikace.<\/p>\n<p><strong>6.2<\/strong> Cena za poskytnutou Slu\u017ebu m\u016f\u017ee b\u00fdt sjedn\u00e1na dle Cen\u00edku nebo dohodou ve Smlouv\u011b nebo ve Specifikaci a za\u010d\u00edn\u00e1 b\u00fdt \u00fa\u010dtov\u00e1na ode dne, kdy byl U\u017eivateli z\u0159\u00edzen p\u0159\u00edstup ke Slu\u017eb\u011b, nen\u00ed-li smluvn\u00edmi stranami ve Smlouv\u011b dohodnuto jinak. Za den z\u0159\u00edzen\u00ed p\u0159\u00edstupu ke Slu\u017eb\u011b se pova\u017euje den, kter\u00fd je uveden v U\u017eivatelem podepsan\u00e9m dokumentu o p\u0159ed\u00e1n\u00ed Slu\u017eby. Nen\u00ed-li takov\u00fd dokument, pova\u017euje se za den z\u0159\u00edzen\u00ed p\u0159\u00edstupu ke Slu\u017eb\u011b den, kdy U\u017eivatel za\u010dal prokazateln\u011b Slu\u017ebu u\u017e\u00edvat.<\/p>\n<p><strong>6.3<\/strong> Poskytovatel je opr\u00e1vn\u011bn \u00fa\u010dtovat a U\u017eivatel je povinen za poskytnutou Slu\u017ebu platit Cenu a poplatky dle Smlouvy, Specifikace a dle Cen\u00edku.<\/p>\n<p><strong>6.4 <\/strong>Cena za Slu\u017ebu je hrazena dle ujedn\u00e1n\u00ed ve Smlouv\u011b a Specifikaci formou P\u0159edplatn\u00e9ho na n\u00e1sleduj\u00edc\u00ed platebn\u00ed obdob\u00ed.<\/p>\n<p><strong>6.5<\/strong> Platebn\u00edm obdob\u00edm je jeden kalend\u00e1\u0159n\u00ed m\u011bs\u00edc nebo voliteln\u011b 3, 6 nebo 12 m\u011bs\u00edc\u016f. V\u00fdb\u011br platebn\u00edho obdob\u00ed je ur\u010den dohodou smluvn\u00edch stran a je uveden ve Smlouv\u011b nebo Specifikaci.<\/p>\n<p><strong>6.6<\/strong> Ve\u0161ker\u00e9 p\u0159eplatky U\u017eivatele m\u016f\u017ee Poskytovatel pou\u017e\u00edt na \u00fahradu v\u0161ech existuj\u00edc\u00edch nedoplatk\u016f U\u017eivatele nebo je, po dohod\u011b s U\u017eivatelem, zapo\u010d\u00edst jako P\u0159edplatn\u00e9 na \u00fahradu Slu\u017eby v budouc\u00edm obdob\u00ed.<\/p>\n<p><strong>6.7<\/strong> K \u00fahrad\u011b Ceny za poskytnutou Slu\u017ebu Poskytovatel na z\u00e1klad\u011b ujedn\u00e1n\u00ed ve Smlouv\u011b a Specifikaci vystav\u00ed Vy\u00fa\u010dtov\u00e1n\u00ed spl\u0148uj\u00edc\u00ed \u00fa\u010detn\u00ed n\u00e1le\u017eitosti dle platn\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f a ode\u0161le jej v elektronick\u00e9 form\u011b na emailovou adresu U\u017eivatele. V p\u0159\u00edpad\u011b, \u017ee U\u017eivatel nesouhlas\u00ed se zas\u00edl\u00e1n\u00edm Vy\u00fa\u010dtov\u00e1n\u00ed elektronickou formou, je Poskytovatel opr\u00e1vn\u011bn \u00fa\u010dtovat U\u017eivateli v takov\u00e9m p\u0159\u00edpad\u011b za odes\u00edl\u00e1n\u00ed Vy\u00fa\u010dtov\u00e1n\u00ed v listinn\u00e9 form\u011b p\u0159im\u011b\u0159en\u00fd n\u00e1kladov\u011b orientovan\u00fd poplatek (zejm. po\u0161tovn\u00e9 a baln\u00e9, n\u00e1klady na tisk a pap\u00edr). Tento poplatek je bl\u00ed\u017ee uveden v Cen\u00edku.<\/p>\n<p><strong>6.8<\/strong> U\u017eivatel je povinen platbu \u0159\u00e1dn\u011b identifikovat u\u017eit\u00edm p\u0159id\u011blen\u00e9ho variabiln\u00edho symbolu, kter\u00fd je shodn\u00fd s\u00a0\u010d\u00edslem Smlouvy.<\/p>\n<p><strong>6.9<\/strong> U\u017eivatel je povinen Vy\u00fa\u010dtov\u00e1n\u00ed uhradit do 14 dn\u016f (lh\u016fta splatnosti) ode dne jeho vystaven\u00ed pokud nen\u00ed smluvn\u00edmi stranami sjedn\u00e1na ve Smlouv\u011b \u010di Specifikaci jin\u00e1 splatnost nebo nen\u00ed ve Vy\u00fa\u010dtov\u00e1n\u00ed uvedena jin\u00e1 lh\u016fta splatnosti.<\/p>\n<p><strong>6.10<\/strong> Vy\u00fa\u010dtov\u00e1n\u00ed se pova\u017euje za uhrazen\u00e9 dnem, kdy je vy\u00fa\u010dtovan\u00e1 Cena v pln\u00e9 v\u00fd\u0161i p\u0159ips\u00e1na na \u00fa\u010det Poskytovatele uveden\u00fd ve Vy\u00fa\u010dtov\u00e1n\u00ed \u010di v hotovosti p\u0159ed\u00e1na Poskytovateli.<\/p>\n<p><strong>6.11<\/strong> Je-li U\u017eivatel v prodlen\u00ed s placen\u00edm jak\u00fdchkoliv \u00fahrad, m\u00e1 Poskytovatel pr\u00e1vo po\u017eadovat z\u00e1konn\u00e9 \u00faroky z prodlen\u00ed.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"7\">\n<li><strong> <u>Dohled, servisn\u00ed z\u00e1sah, hl\u00e1\u0161en\u00ed poruch a z\u00e1vad<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>7.1\u00a0 <\/strong>Zjist\u00ed-li U\u017eivatel Poruchu nebo Z\u00e1vadu Slu\u017eby, je povinen tuto skute\u010dnost Poskytovateli ozn\u00e1mit prost\u0159ednictv\u00edm\u00a0 e-mailov\u00e9 zpr\u00e1vy nebo telefonicky.<\/p>\n<p><strong>7.2<\/strong> Poskytovatel se zavazuje odstra\u0148ovat Poruchy v nejkrat\u0161\u00ed mo\u017en\u00e9 dob\u011b od nahl\u00e1\u0161en\u00ed U\u017eivatelem.<\/p>\n<p><strong>7.3<\/strong> Hl\u00e1\u0161en\u00ed mus\u00ed obsahovat identifikaci U\u017eivatele, identifikaci Slu\u017eby, informaci, zda se jedn\u00e1 o Z\u00e1vadu \u010di Poruchu, popis Poruchy a ve\u0161ker\u00e9 d\u016fle\u017eit\u00e9 skute\u010dnosti, dobu vzniku nebo dobu zji\u0161t\u011bn\u00ed Poruchy, jm\u00e9no kontaktn\u00ed osoby a aktu\u00e1ln\u00ed kontakt.<\/p>\n<p><strong>7.4<\/strong> U\u017eivatel a Poskytovatel se mohou dohodnout na tom, \u017ee do Dohledu budou za\u0159azena i za\u0159\u00edzen\u00ed U\u017eivatele. Za\u0159azen\u00ed do dohledu mus\u00ed b\u00fdt sjedn\u00e1no ve Smlouv\u011b nebo ve Specifikaci, vy\u0159azen\u00ed mus\u00ed b\u00fdt provedeno jako zm\u011bna Smlouvy \u010di Specifikace proveden\u00e1 na z\u00e1klad\u011b p\u00edsemn\u00e9 \u017e\u00e1dosti o vy\u0159azen\u00ed. Za\u0159azen\u00ed za\u0159\u00edzen\u00ed U\u017eivatele do Dohledu je pova\u017eov\u00e1no za dopl\u0148kovou slu\u017ebu, kter\u00e9 je poskytov\u00e1na za cenu sjednanou ve Smlouv\u011b nebo Specifikaci.<\/p>\n<p><strong>7.5<\/strong> Je-li nutn\u00e9 vykonat servisn\u00ed z\u00e1sah na za\u0159\u00edzen\u00ed, kter\u00e9 nen\u00ed ve vlastnictv\u00ed Poskytovatele, ale kter\u00e9 je sou\u010d\u00e1st\u00ed Dohledu, je U\u017eivatel povinen tento z\u00e1sah objednat, pokud nen\u00ed tato objedn\u00e1vka p\u0159edem Smlouvou dohodnuta, v\u010d. ceny takov\u00fdch z\u00e1sah\u016f.<\/p>\n<p><strong>7.6<\/strong> C\u00edlem Dohledu je udr\u017een\u00ed Slu\u017eeb v nep\u0159etr\u017eit\u00e9m provozu, \u010di s minim\u00e1ln\u00edmi v\u00fdpadky a odst\u00e1vkami. Proto jsou stanovena n\u00e1sleduj\u00edc\u00ed z\u00e1kladn\u00ed pravidla pro za\u0159\u00edzen\u00ed U\u017eivatele za\u0159azen\u00e9 do Dohledu:<\/p>\n<ol>\n<li>a) U\u017eivatel se zavazuje hl\u00e1sit Poskytovateli ve\u0161ker\u00e9 z\u00e1vady, v\u00fdpadky elektrick\u00e9 energie a dal\u0161\u00ed skute\u010dnosti, kter\u00e9 by mohly zp\u016fsobit p\u0159echodn\u00e9 vy\u0159azen\u00ed za\u0159\u00edzen\u00ed U\u017eivatele, kter\u00e1 jsou sou\u010d\u00e1st\u00ed Dohledu, z provozu.<\/li>\n<li>b) U\u017eivatel se zavazuje ohl\u00e1sit Poskytovateli pl\u00e1novanou odst\u00e1vku sv\u00e9ho za\u0159\u00edzen\u00ed za\u0159azen\u00e9ho do Dohledu, a to minim\u00e1ln\u011b 24 hodin p\u0159ed \u010dasem pl\u00e1novan\u00e9 odst\u00e1vky.<\/li>\n<li>c) Poskytovatel m\u00e1 pr\u00e1vo vy\u0159adit z Dohledu za\u0159\u00edzen\u00ed U\u017eivatele, kde U\u017eivatel opakovan\u011b poru\u0161il tyto z\u00e1kladn\u00ed pravidla pro za\u0159\u00edzen\u00ed U\u017eivatele za\u0159azen\u00e9 do Dohledu.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"8\">\n<li><strong> <u>Uzav\u0159en\u00ed, platnost a \u00fa\u010dinnost Smlouvy<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>8.1<\/strong> Smlouva je platn\u011b a \u00fa\u010dinn\u011b uzav\u0159ena dnem jej\u00edho podpisu ob\u011bma smluvn\u00edmi stranami.<\/p>\n<p><strong>8.2<\/strong> Smlouva se uzav\u00edr\u00e1 na dobu neur\u010ditou.<\/p>\n<p><strong>8.3<\/strong> P\u0159ed uzav\u0159en\u00edm Smlouvy provede Poskytovatel technick\u00e9 prov\u011b\u0159en\u00ed, zda uzav\u0159en\u00ed Smlouvy na z\u0159\u00edzen\u00ed Slu\u017eby nebr\u00e1n\u00ed technick\u00e1 nebo obt\u00ed\u017en\u011b p\u0159ekonateln\u00e1 p\u0159ek\u00e1\u017eka, kter\u00e1 znemo\u017e\u0148uje z\u0159\u00eddit Slu\u017ebu s po\u017eadovan\u00fdmi parametry.<\/p>\n<p><strong>8.4<\/strong> Slu\u017eba je z\u0159\u00edzena a p\u0159ed\u00e1na dnem umo\u017en\u011bn\u00ed jej\u00edho u\u017e\u00edv\u00e1n\u00ed ze strany Poskytovatele.<\/p>\n<p><strong>8.5<\/strong> U\u017eivatel i Poskytovatel jsou opr\u00e1vn\u011bni Smlouvu kdykoliv vypov\u011bd\u011bt, a to i bez ud\u00e1n\u00ed d\u016fvodu. V\u00fdpov\u011b\u010f mus\u00ed b\u00fdt p\u00edsemn\u00e1 a mus\u00ed b\u00fdt druh\u00e9 stran\u011b doru\u010dena prokazateln\u00fdm zp\u016fsobem, doporu\u010den\u00fdm dopisem nebo do datov\u00e9 schr\u00e1nky. V\u00fdpov\u011bdn\u00ed doba u U\u017eivatele, kter\u00fd je spot\u0159ebitelem ve smyslu Ob\u010dansk\u00e9ho z\u00e1kon\u00edku \u010din\u00ed 30 dn\u016f a za\u010d\u00edn\u00e1 b\u011b\u017eet prvn\u00edm dnem po datu, kdy byla doru\u010dena druh\u00e9 stran\u011b.<\/p>\n<p><strong>8.6<\/strong> U\u017eivatel m\u016f\u017ee ukon\u010dit Smlouvu v souladu s bodem 3.1 p\u00edsmeno c) t\u011bchto VOP.<\/p>\n<p><strong>8.7<\/strong> Pokud je Slu\u017ebou poskytov\u00e1n\u00ed hlasov\u00fdch telefonn\u00edch slu\u017eeb, m\u016f\u017ee poskytov\u00e1n\u00ed Slu\u017eby a Smlouva kon\u010dit tak\u00e9 p\u0159enesen\u00edm \u010d\u00edsla k jin\u00e9mu poskytovateli. Na p\u0159enositelnost \u010d\u00edsel se vztahuj\u00ed p\u0159\u00edslu\u0161n\u00e1 ustanoven\u00ed ZoEK a d\u00e1le Podm\u00ednky slu\u017eby p\u0159enositelnost telefonn\u00edch \u010d\u00edsel, kter\u00e9 jsou k dispozici v elektronick\u00e9 podob\u011b na webov\u00fdch str\u00e1nk\u00e1ch Poskytovatele a v ti\u0161t\u011bn\u00e9 podob\u011b v provozovn\u011b Poskytovatele.<\/p>\n<p><strong>8.8<\/strong> Poskytovatel je opr\u00e1vn\u011bn od Smlouvy odstoupit zejm\u00e9na v p\u0159\u00edpad\u011b:<\/p>\n<ol>\n<li>a) Prodlen\u00ed U\u017eivatele s platbou za Slu\u017eby.<\/li>\n<li>b) Kdy\u017e Poskytovatel p\u0159estane b\u00fdt dle p\u0159\u00edslu\u0161n\u00fdch p\u0159edpis\u016f zp\u016fsobil\u00fd poskytovat slu\u017eby elektronick\u00fdch komunikac\u00ed.<\/li>\n<li>c) Kdy dojde k ukon\u010den\u00ed Smlouvy mezi Poskytovatelem a vlastn\u00edkem p\u0159\u00edslu\u0161n\u00e9 nemovitosti o um\u00edst\u011bn\u00ed telekomunika\u010dn\u00edho za\u0159\u00edzen\u00ed, na kter\u00e9m je z\u00e1visl\u00e9 poskytov\u00e1n\u00ed Slu\u017eby.<\/li>\n<li>d) Kdy U\u017eivatel uvedl nespr\u00e1vn\u00fd \u00fadaj, zaml\u010del d\u016fle\u017eit\u00e9 okolnosti, neozn\u00e1mil zm\u011bnu ve Smlouv\u011b, neposkytuje sou\u010dinnosti p\u0159i poskytov\u00e1n\u00ed Slu\u017eby.<\/li>\n<\/ol>\n<p><strong>8.9<\/strong> Ve\u0161ker\u00e1 odstoupen\u00ed od Smlouvy a v\u00fdpov\u011bdi Smlouvy mus\u00ed b\u00fdt provedeny p\u00edsemn\u011b a prokazateln\u011b doru\u010deny druh\u00e9 stran\u011b.<\/p>\n<p><strong>8.10<\/strong> Ke zm\u011bn\u011b Smlouvy doch\u00e1z\u00ed zejm\u00e9na podpisem dodatku Smlouvy, podpisem nov\u00e9 Specifikace, nabyt\u00edm \u00fa\u010dinnosti nov\u00fdch VOP a Cen\u00edku.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"9\">\n<li><strong> <u>Ochrana osobn\u00edch \u00fadaj\u016f a d\u016fv\u011brn\u00fdch informaci<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>9.1<\/strong> Poskytovatel je opr\u00e1vn\u011bn ve\u0161ker\u00e9 \u00fadaje o U\u017eivateli pou\u017e\u00edvat pouze v souladu s platnou legislativou. Poskytovatel se zavazuje nezp\u0159\u00edstupnit tyto informace t\u0159et\u00edm osob\u00e1m, s v\u00fdjimkami t\u0159et\u00edch osob spolupracuj\u00edc\u00edch na z\u00e1klad\u011b smluvn\u00edho vztahu s Poskytovatelem.<\/p>\n<p><strong>9.2<\/strong> Poskytovatel vede v souladu s platnou legislativou z d\u016fvodu smluvn\u00edch a \u00fa\u010detn\u00edch aktu\u00e1ln\u00ed datab\u00e1zi sv\u00fdch U\u017eivatel\u016f a opr\u00e1vn\u011bn\u00fdch z\u00e1stupc\u016f U\u017eivatel\u016f obsahuj\u00edc\u00ed osobn\u00ed a identifika\u010dn\u00ed \u00fadaje souvisej\u00edc\u00ed s poskytov\u00e1n\u00edm Slu\u017eby. Z\u00e1sady zpracov\u00e1n\u00ed t\u011bchto \u00fadaj\u016f jsou uvedeny v samostatn\u00e9m dokumentu \u201eZ\u00e1sady zpracov\u00e1n\u00ed osobn\u00edch \u00fadaj\u016f\u201c.<\/p>\n<p><strong>9.3<\/strong> V p\u0159\u00edpad\u011b, \u017ee ve Smlouv\u011b U\u017eivatel vyj\u00e1d\u0159il souhlas se zas\u00edl\u00e1n\u00edm obchodn\u00edch sd\u011blen\u00ed, mohou b\u00fdt tato sd\u011blen\u00ed zas\u00edl\u00e1na na aktu\u00e1ln\u00ed emailovou adresu U\u017eivatele. Tento souhlas je U\u017eivatel opr\u00e1vn\u011bn kdykoliv odvolat.<\/p>\n<p><strong>9.4<\/strong> Poskytovatel zaznamen\u00e1v\u00e1 a zpracov\u00e1v\u00e1 v souladu s platnou legislativou provozn\u00ed a lokaliza\u010dn\u00ed \u00fadaje souvisej\u00edc\u00ed s poskytov\u00e1n\u00edm Slu\u017eeb U\u017eivatel\u016fm.<\/p>\n<p><strong>9.5<\/strong> U\u017eivatel souhlas\u00ed s vyu\u017eit\u00edm sv\u00e9ho telefonn\u00edho \u010d\u00edsla pro zas\u00edl\u00e1n\u00ed upom\u00ednek \u010di v\u00fdzev U\u017eivateli.<\/p>\n<p><strong>9.6<\/strong> Smluvn\u00ed strany Smlouvy jsou povinny v souladu s platnou legislativou zachov\u00e1vat ml\u010denlivost o ve\u0161ker\u00fdch informac\u00edch obchodn\u00edho, finan\u010dn\u00edho a technick\u00e9ho charakteru, se kter\u00fdmi se sezn\u00e1mily b\u011bhem trv\u00e1n\u00ed smluvn\u00edho vztahu, a to po celou dobu trv\u00e1n\u00ed smluvn\u00edho vztahu a d\u00e1le po dobu t\u0159\u00ed let od ukon\u010den\u00ed smluvn\u00edho vztahu.<\/p>\n<p><strong>9.7<\/strong> Povinnost ml\u010denlivosti smluvn\u00edch stran se nevztahuje na: a) Skute\u010dnost, \u017ee byla uzav\u0159ena Smlouva. b) Zn\u011bn\u00ed VOP. c) Informace, kter\u00e9 se jsou ve\u0159ejn\u011b dostupn\u00fdmi bez poru\u0161en\u00ed z\u00e1vazku ml\u010denlivosti.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"10\">\n<li><strong> <u>Reklamace<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>10.1<\/strong> U\u017eivatel m\u00e1 pr\u00e1vo uplatnit u Poskytovatele Reklamaci na: a) Vy\u00fa\u010dtov\u00e1n\u00ed Ceny (reklamace na Vy\u00fa\u010dtov\u00e1n\u00ed). b) Poskytovanou Slu\u017ebu (reklamace na Slu\u017ebu).<\/p>\n<p><strong>10.2<\/strong> Reklamaci na Vy\u00fa\u010dtov\u00e1n\u00ed Ceny bude U\u017eivateli v p\u0159\u00edpad\u011b uzn\u00e1n\u00ed vr\u00e1cen p\u0159\u00edslu\u0161n\u00fd p\u0159eplatek, a to na nejbli\u017e\u0161\u00edm Vy\u00fa\u010dtov\u00e1n\u00ed, formou dobropisu nebo jin\u00fdm zp\u016fsobem dohodnut\u00fdm s U\u017eivatelem. V p\u0159\u00edpad\u011b, \u017ee existuj\u00ed splatn\u00e9 pohled\u00e1vky Poskytovatele v\u016f\u010di U\u017eivateli, je Poskytovatel opr\u00e1vn\u011bn pou\u017e\u00edt tento p\u0159eplatek p\u0159ednostn\u011b k zapo\u010dten\u00ed t\u011bchto pohled\u00e1vek.<\/p>\n<p><strong>10.3<\/strong> Reklamace na Slu\u017ebu pokud <u>U\u017eivatel je fyzickou podnikaj\u00edc\u00ed osobou OSV\u010c nebo pr\u00e1vnickou osobou<\/u>:<\/p>\n<ol>\n<li>a) Pokud dostupnost slu\u017eby, vinou Poskytovatele (tj. z d\u016fvodu Poruchy), poklesne pod dostupnost garantovanou (SLA) m\u00e1 U\u017eivatel, kter\u00fd je podnikatelem nebo pr\u00e1vnickou osobou n\u00e1rok na n\u00e1hradu. N\u00e1hrada bude poskytnuta jen tehdy, pokud n\u00e1rok na n\u00e1hradu U\u017eivatel uplatn\u00ed formou Reklamace.<\/li>\n<li>b) Pokud nen\u00ed ve Smlouv\u011b nebo Specifikaci pro Slu\u017ebu sjedn\u00e1no jinak, Poskytovatel zaru\u010duje SLA s garanc\u00ed dostupnosti v intervalu kalend\u00e1\u0159n\u00edho m\u011bs\u00edce 97%. N\u00e1hrada za nedodr\u017een\u00ed SLA v dan\u00e9m z\u00fa\u010dtovac\u00edm obdob\u00ed je poskytnuta formou slevy, jej\u00ed\u017e v\u00fd\u0161e je stanovena, v p\u0159\u00edpad\u011b \u00fahrnn\u00e9 doby trv\u00e1n\u00ed v\u0161ech poruch del\u0161\u00ed ne\u017e 21 hodin, vzorcem: N\u00e1hrada = celkov\u00e1 periodick\u00e1 platba [K\u010d] x (\u00fahrnn\u00e1 doba poruch [hod] \u2013 21) \/ 720.<\/li>\n<li>c) V p\u0159\u00edpad\u011b, \u017ee je uzn\u00e1na reklamace na poskytnutou Slu\u017ebu bude U\u017eivateli poskytnuta kompenzace ve form\u011b slevy z Ceny Slu\u017eby sjednan\u00e9 ve Smlouv\u011b nebo Specifikaci, v dohodnut\u00e9m rozsahu, \u010di dle dohodnut\u00e9ho SLA, a to na nejbli\u017e\u0161\u00edm Vy\u00fa\u010dtov\u00e1n\u00ed tak, \u017ee poskytnut\u00e1 sleva bude do v\u00fd\u0161e maxim\u00e1ln\u011b pades\u00e1ti procent sjednan\u00e9 m\u011bs\u00ed\u010dn\u00ed Ceny dot\u010den\u00e9 Slu\u017eby. V p\u0159\u00edpad\u011b ukon\u010den\u00ed Smlouvy bude tato kompenzace poskytnuta v pen\u011bz\u00edch.<\/li>\n<\/ol>\n<p><strong>10.4<\/strong> Reklamace na Slu\u017ebu pokud <u>U\u017eivatel je spot\u0159ebitelem ve smyslu Ob\u010dansk\u00e9ho z\u00e1kon\u00edku<\/u> je opr\u00e1vn\u011bn p\u0159\u00edpad\u011b velk\u00e9 trvaj\u00edc\u00ed nebo velk\u00e9 opakuj\u00edc\u00ed se odchylky od b\u011b\u017en\u011b dostupn\u00e9 uplatnit reklamaci (Nahl\u00e1\u0161en\u00ed uveden\u00e9 odchylky je sou\u010dasn\u011b pova\u017eov\u00e1no za uplatn\u011bn\u00ed reklamace kvality slu\u017eeb.) a postupovat zp\u016fsobem uveden\u00fdm v \u010dl. 10.5. a 10.6. VOP., p\u0159i\u010dem\u017e se:<\/p>\n<ol>\n<li>a) za velkou trvaj\u00edc\u00ed odchylku od b\u011b\u017en\u011b dostupn\u00e9 rychlosti stahov\u00e1n\u00ed (download) nebo vkl\u00e1d\u00e1n\u00ed (upload) dat v p\u0159\u00edpad\u011b slu\u017eby p\u0159\u00edstupu k internetu v pevn\u00e9m m\u00edst\u011b pova\u017euje takov\u00e1 odchylka, kter\u00e1 vytv\u00e1\u0159\u00ed souvisl\u00fd pokles v\u00fdkonu slu\u017eby p\u0159\u00edstupu k internetu, tj. pokles skute\u010dn\u011b dosahovan\u00e9 rychlosti odpov\u00eddaj\u00edc\u00ed m\u011b\u0159en\u00edm stanoven\u00e9 TCP propustnosti pod definovanou hodnotu b\u011b\u017en\u011b dostupn\u00e9 rychlosti v intervalu del\u0161\u00edm ne\u017e 70 minut;<\/li>\n<li>b) za velkou opakuj\u00edc\u00ed se odchylku od b\u011b\u017en\u011b dostupn\u00e9 rychlosti stahov\u00e1n\u00ed (download) nebo vkl\u00e1d\u00e1n\u00ed (upload) dat v p\u0159\u00edpad\u011b slu\u017eby p\u0159\u00edstupu k internetu v pevn\u00e9m m\u00edst\u011b pova\u017euje takov\u00e1 odchylka, p\u0159i kter\u00e9 dojde alespo\u0148 ke t\u0159em pokles\u016fm skute\u010dn\u011b dosahovan\u00e9 rychlosti odpov\u00eddaj\u00edc\u00ed m\u011b\u0159en\u00edm stanoven\u00e9 TCP propustnosti pod definovanou hodnotu b\u011b\u017en\u011b dostupn\u00e9 rychlosti v intervalu del\u0161\u00edm nebo rovno 3,5 minut\u00e1m v \u010dasov\u00e9m \u00faseku 90 minut.<\/li>\n<li>c) V p\u0159\u00edpad\u011b, \u017ee se nejedn\u00e1 o v\u00fdpadek slu\u017eby, kter\u00fd zn\u00e1 Poskytovatel z vlastn\u00edch provozn\u00edch z\u00e1znam\u016f, je pro zabezpe\u010den\u00ed pr\u00e1v U\u017eivatele nutn\u00e9, aby v dob\u011b trv\u00e1n\u00ed zm\u011bny v\u00fdkonu slu\u017eby U\u017eivatel ohl\u00e1sil poruchu Poskytovateli tak, aby Poskytovatel mohl prov\u00e9st m\u011b\u0159en\u00ed aktu\u00e1ln\u00edho v\u00fdkonu Slu\u017eby v dan\u00e9 dob\u011b.<\/li>\n<li>d) V p\u0159\u00edpad\u011b, \u017ee je uzn\u00e1na reklamace na poskytnutou Slu\u017ebu, Poskytovatel sn\u00ed\u017e\u00ed pom\u011brn\u011b vzhledem k m\u00ed\u0159e trv\u00e1n\u00ed sn\u00ed\u017een\u00ed kvality Slu\u017eby \u010d\u00e1stku \u00fa\u010dtovanou U\u017eivateli za nekvalitn\u011b poskytovanou slu\u017ebu a to za obdob\u00ed ode dne prokazateln\u00e9ho vzniku Poruchy a\u017e do okam\u017eiku odstran\u011bn\u00ed t\u00e9to Poruchy, a to na nejbli\u017e\u0161\u00edm Vy\u00fa\u010dtov\u00e1n\u00ed tak, \u017ee poskytnut\u00e1 sleva bude do v\u00fd\u0161e maxim\u00e1ln\u011b pades\u00e1ti procent sjednan\u00e9 m\u011bs\u00ed\u010dn\u00ed Ceny dot\u010den\u00e9 Slu\u017eby. V p\u0159\u00edpad\u011b ukon\u010den\u00ed Smlouvy bude tato kompenzace poskytnuta v pen\u011bz\u00edch.<\/li>\n<\/ol>\n<p><strong>10.5<\/strong> Reklamace mus\u00ed m\u00edt p\u00edsemnou formu a mus\u00ed b\u00fdt pod\u00e1na neodkladn\u011b po zji\u0161t\u011bn\u00ed vadn\u00e9ho poskytnut\u00ed Slu\u017eby \u010di zji\u0161t\u011bn\u00ed nespr\u00e1vn\u00e9ho Vy\u00fa\u010dtov\u00e1n\u00ed, nejpozd\u011bji do dvou m\u011bs\u00edc\u016f od tohoto zji\u0161t\u011bn\u00ed, na adresu Poskytovatele, jinak pr\u00e1vo na reklamaci zanikne. Pod\u00e1n\u00ed Reklamace nem\u00e1 odkladn\u00fd \u00fa\u010dinek a U\u017eivatel se nezbavuje povinnosti reklamovanou Slu\u017ebu \u010di Vy\u00fa\u010dtov\u00e1n\u00ed \u0159\u00e1dn\u011b uhradit.<\/p>\n<p><strong>10.6<\/strong> Reklamace mus\u00ed b\u00fdt ozna\u010dena jako \u201cReklamace\u201d a mus\u00ed obsahovat identifikaci U\u017eivatele, identifikaci Slu\u017eby, popis d\u016fvodu Reklamace a ve\u0161ker\u00e9 d\u016fle\u017eit\u00e9 skute\u010dnosti, dobu vzniku nebo dobu zji\u0161t\u011bn\u00ed d\u016fvodu Reklamace, jm\u00e9no kontaktn\u00ed osoby a mus\u00ed b\u00fdt podeps\u00e1na opr\u00e1vn\u011bnou osobou.<\/p>\n<p><strong>10.7<\/strong> Poskytovatel je povinen vy\u0159\u00eddit Reklamaci na Vy\u00fa\u010dtov\u00e1n\u00ed Ceny nebo na poskytov\u00e1n\u00ed Slu\u017eby bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do jednoho m\u011bs\u00edce ode dne doru\u010den\u00ed Reklamace. Vy\u017eaduje-li vy\u0159\u00edzen\u00ed Reklamace projedn\u00e1n\u00ed se zahrani\u010dn\u00edm poskytovatelem, je povinen reklamaci vy\u0159\u00eddit nejpozd\u011bji do dvou m\u011bs\u00edc\u016f ode dne jej\u00edho doru\u010den\u00ed.<\/p>\n<p><strong>10.8<\/strong> V p\u0159\u00edpad\u011b oprav \u010di \u00fadr\u017eby Telekomunika\u010dn\u00ed s\u00edt\u011b m\u016f\u017ee doj\u00edt k ovlivn\u011bn\u00ed dostupnosti Slu\u017eby, p\u0159i\u010dem\u017e se tato doba nezapo\u010d\u00edt\u00e1v\u00e1 do doby pro v\u00fdpo\u010det zaru\u010den\u00e9 \u00farovn\u011b kvality Slu\u017eby.<\/p>\n<p><strong>10.9<\/strong> V p\u0159\u00edpad\u011b, \u017ee U\u017eivatel nesouhlas\u00ed s v\u00fdsledkem \u0159e\u0161en\u00ed Reklamace Poskytovatelem, m\u00e1 pr\u00e1vo se obr\u00e1tit na \u010cesk\u00fd Telekomunika\u010dn\u00ed \u00da\u0159ad s n\u00e1vrhem na zah\u00e1jen\u00ed \u0159\u00edzen\u00ed o n\u00e1mitce proti vy\u0159\u00edzen\u00ed Reklamace bez zbyte\u010dn\u00e9ho odkladu nejpozd\u011bji v\u0161ak do jednoho m\u011bs\u00edce ode dne doru\u010den\u00ed vy\u0159\u00edzen\u00ed Reklamace, jinak pr\u00e1vo uplatnit n\u00e1mitku zanikne. Podrobnosti stanov\u00ed ZoEK.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"11\">\n<li><strong> <u>Spot\u0159ebitelsk\u00e9 smlouvy<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>11.1<\/strong> U\u017eivatel, kter\u00fd je spot\u0159ebitelem ve smyslu Ob\u010dansk\u00e9ho z\u00e1kon\u00edku nebo je podnikaj\u00edc\u00ed fyzickou osobou OSV\u010c, a kter\u00fd Smlouvu uzav\u0159el mimo prostory obvykl\u00e9 k podnik\u00e1n\u00ed Poskytovatele nebo prost\u0159edky komunikace na d\u00e1lku, m\u00e1 pr\u00e1vo odstoupit od Smlouvy bez jak\u00fdchkoliv sankc\u00ed a bez ud\u00e1n\u00ed d\u016fvodu ve lh\u016ft\u011b \u010dtrn\u00e1cti dn\u016f od okam\u017eiku, kdy mu bylo umo\u017en\u011bno u\u017e\u00edvat Slu\u017eby dle Smlouvy.<\/p>\n<p><strong>11.2<\/strong> U\u017eivateli, kter\u00fd je spot\u0159ebitelem ve smyslu Ob\u010dansk\u00e9ho z\u00e1kon\u00edku nebo je podnikaj\u00edc\u00ed fyzickou osobou OSV\u010c, a kter\u00fd Smlouvu uzav\u0159el za pou\u017eit\u00ed prost\u0159edk\u016f komunikace na d\u00e1lku, je Poskytovatel povinen bezodkladn\u011b po uzav\u0159en\u00ed Smlouvy poskytnout informace o uzav\u0159en\u00e9 Smlouv\u011b p\u00edsemn\u011b, a to v elektronick\u00e9 nebo listinn\u00e9 form\u011b. Tento u\u017eivatel m\u00e1 pr\u00e1vo do 14 dn\u016f od p\u0159ed\u00e1n\u00ed t\u011bchto informac\u00ed od Smlouvy odstoupit.<\/p>\n<p><strong>11.3<\/strong> U\u017eivatel, kter\u00fd je spot\u0159ebitelem ve smyslu Ob\u010dansk\u00e9ho z\u00e1kon\u00edku nebo je podnikaj\u00edc\u00ed fyzickou osobou OSV\u010c, bere na v\u011bdom\u00ed, \u017ee pod\u00e1n\u00edm odstoupen\u00ed od Smlouvy se nezbavuje sv\u00e9 povinnost uhradit Poskytovateli na z\u00e1klad\u011b Smlouvy spot\u0159ebovanou Slu\u017ebu (nap\u0159. cenu za U\u017eivatelem uskute\u010dn\u011bn\u00e9 hovory z telefonn\u00ed linky). Toto ustanoven\u00ed plat\u00ed, pokud bylo na z\u00e1klad\u011b \u017e\u00e1dosti tohoto U\u017eivatele zah\u00e1jeno poskytov\u00e1n\u00ed Slu\u017eby p\u0159ed uplynut\u00edm 14 dn\u016f, po kter\u00e9 m\u011bl tento U\u017eivatel pr\u00e1vo od Smlouvy odstoupit.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"12\">\n<li><strong> <u>Odpov\u011bdnost Poskytovatele<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>12.1<\/strong> Vzhledem k charakteru mezin\u00e1rodn\u00ed s\u00edt\u011b Internet neodpov\u00edd\u00e1 Poskytovatel za jej\u00ed funk\u010dnost.<\/p>\n<p><strong>12.2<\/strong> Poskytovatel neodpov\u00edd\u00e1 za \u0161kodu, kter\u00e1 U\u017eivateli vznikla v d\u016fsledku neodborn\u00e9ho nakl\u00e1d\u00e1n\u00ed s Koncov\u00fdm za\u0159\u00edzen\u00edm.<\/p>\n<p><strong>12.3<\/strong> Poskytovatel nen\u00ed povinen nahrazovat U\u017eivateli \u0161kodu, kter\u00e1 mu vznikne v d\u016fsledku Z\u00e1vady nebo Poruchy Slu\u017eby \u010di postupu Poskytovatele dle ustanoven\u00ed dle ustanoven\u00ed bodu 5.1, 5.2, 5.3, 5.4 nebo 5.5 t\u011bchto VOP.<\/p>\n<p><strong>12.4<\/strong> Poskytovatel odpov\u00edd\u00e1 pouze za Poruchy Slu\u017eby, kter\u00e9 vznikly v d\u016fsledku z\u00e1vady technick\u00e9ho nebo provozn\u00edho charakteru na stran\u011b Poskytovatele. V p\u0159\u00edpad\u011b, \u017ee Poskytovatel prod\u00e1 nebo pronajme U\u017eivateli Koncov\u00e9 za\u0159\u00edzen\u00ed, nepova\u017euje se porucha tohoto za\u0159\u00edzen\u00ed za Poruchu Slu\u017eby, nicm\u00e9n\u011b zakl\u00e1d\u00e1 n\u00e1rok U\u017eivatele na z\u00e1ru\u010dn\u00ed \u010di poz\u00e1ru\u010dn\u00ed opravu. Je-li p\u0159ipojovac\u00ed za\u0159\u00edzen\u00ed U\u017eivateli Poskytovatelem pouze pronajato a je ve vlastnictv\u00ed Poskytovatele, provede Poskytovat opravu nebo v\u00fdm\u011bnu P\u0159ipojovac\u00edho za\u0159\u00edzen\u00ed na sv\u00e9 n\u00e1klady v souladu s p\u0159\u00edslu\u0161n\u00fdm ustanoven\u00edm samostatn\u00e9 smlouvy o pron\u00e1jmu, kter\u00e1 byla mezi Poskytovatele a U\u017eivatelem v dob\u011b zapo\u010det\u00ed pron\u00e1jmu uzav\u0159ena.<\/p>\n<p><strong>12.5<\/strong> Poskytovatel neodpov\u00edd\u00e1 za \u0161kody, vznikl\u00e9 jako d\u016fsledek ru\u0161en\u00ed ciz\u00edm r\u00e1diov\u00fdm sign\u00e1lem, v d\u016fsledku hav\u00e1ri\u00ed a v\u00fdpadk\u016f dod\u00e1vek elektrick\u00e9 energie, vlivem po\u010das\u00ed nebo v d\u016fsledku vlivu \u017eiveln\u00fdch ud\u00e1lost\u00ed.<\/p>\n<p><strong>12.6<\/strong> Poskytovatel neodpov\u00edd\u00e1 za provoz, funk\u010dnost a kompatibilitu za\u0159\u00edzen\u00ed U\u017eivatele, za hardwarov\u00e9 a softwarov\u00e9 vybaven\u00ed, prost\u0159ednictv\u00edm kter\u00e9ho U\u017eivatel Slu\u017ebu vyu\u017e\u00edv\u00e1. Rovn\u011b\u017e neodpov\u00edd\u00e1 za ty \u010d\u00e1sti s\u00edt\u011b, kter\u00e9 jsou provozov\u00e1ny jin\u00fdmi subjekty.<\/p>\n<p><strong>12.7<\/strong> Jestli\u017ee je u\u017e\u00edv\u00e1n\u00ed Slu\u017eby U\u017eivatelem technicky \u010di jinak v\u00e1z\u00e1no na jinou slu\u017ebu poskytovanou t\u0159et\u00ed stranou p\u0159\u00edmo U\u017eivateli na z\u00e1klad\u011b smlouvy mezi touto t\u0159et\u00ed stranou a U\u017eivatelem, potom se zru\u0161en\u00ed nebo pozastaven\u00ed poskytov\u00e1n\u00ed takov\u00e9 slu\u017eby t\u0159et\u00ed stranou U\u017eivateli pova\u017euje za p\u0159ek\u00e1\u017eku na stran\u011b U\u017eivatele a Poskytovatel nen\u00ed v prodlen\u00ed s poskytov\u00e1n\u00edm Slu\u017eby.<\/p>\n<p><strong>12.8<\/strong> Poskytovatel nenese \u017e\u00e1dnou odpov\u011bdnost za jak\u00e9koliv n\u00e1klady, u\u0161l\u00fd zisk, ekonomick\u00e9 ztr\u00e1ty, soudn\u00ed \u0159\u00edzen\u00ed nebo jak\u00e9koliv dal\u0161\u00ed n\u00e1sledn\u00e9 ztr\u00e1ty a \u0161kody vznikl\u00e9 v d\u016fsledku u\u017e\u00edv\u00e1n\u00ed Slu\u017eby nebo nemo\u017enosti p\u0159\u00edstupu k Telekomunika\u010dn\u00ed s\u00edti.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"13\">\n<li><strong> <u>Klientsk\u00fd port\u00e1l<\/u><\/strong><\/li>\n<\/ol>\n<p>13.1 Klientsk\u00fd port\u00e1l slou\u017e\u00ed k\u00a0uchov\u00e1n\u00ed vystaven\u00fdch faktur a kontrolu jejich \u00fahrad.<\/p>\n<p>13.2 Poskytovatel v\u00a0z\u00e1jmu v\u011bt\u0161\u00edho komfortu zp\u0159\u00edstupn\u00ed U\u017eivateli Klientsk\u00fd port\u00e1l.<\/p>\n<p>13.3 Poskytovatel U\u017eivateli p\u0159id\u011bl\u00ed unik\u00e1tn\u00ed a nezam\u011bniteln\u00e9 p\u0159\u00edstupov\u00e9 \u00fadaje, kter\u00e9 bude U\u017eivatel pou\u017e\u00edvat pro p\u0159\u00edstup do Klientsk\u00e9ho port\u00e1lu.<\/p>\n<p>13.4 U\u017eivatel je povinen sv\u00e9 p\u0159\u00edstupov\u00e9 \u00fadaje chr\u00e1nit p\u0159ed jak\u00fdmkoli zneu\u017eit\u00edm. Jak\u00e9koli zneu\u017eit\u00ed p\u0159\u00edstupov\u00fdch \u00fadaj\u016f U\u017eivatele jde v\u017edy k t\u00ed\u017ei U\u017eivatele.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"14\">\n<li><strong> <u>Spole\u010dn\u00e1 a z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>14.1<\/strong> U\u017eivatel nen\u00ed opr\u00e1vn\u011bn bez p\u0159edchoz\u00edho p\u00edsemn\u00e9ho souhlasu Poskytovatele p\u0159ev\u00e9st nebo postoupit sv\u00e1 pr\u00e1va a povinnosti vypl\u00fdvaj\u00edc\u00ed ze Smlouvy, Specifikace nebo VOP na t\u0159et\u00ed osobu.<\/p>\n<p><strong>14.2<\/strong> V p\u0159\u00edpad\u011b, \u017ee mezi stranami nen\u00ed sjedn\u00e1na rozhod\u010d\u00ed dolo\u017eka, \u0159e\u0161\u00ed se spory mezi stranami dle ustanoven\u00ed ZoEK.<\/p>\n<p><strong>14.3<\/strong> Skute\u010dnosti neupraven\u00e9 Smlouvou, Specifikac\u00ed, VOP se \u0159e\u0161\u00ed p\u0159\u00edslu\u0161n\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy, tj. zejm\u00e9na dle ZoEK a Ob\u010dansk\u00fdm z\u00e1kon\u00edkem.<\/p>\n<p><strong>14.4<\/strong> Poskytovatel je opr\u00e1vn\u011bn jednostrann\u011b m\u011bnit smluvn\u00ed dokumentaci, zejm\u00e9na tyto VOP a v souladu s bodem 3.1 p\u00edsmeno c) t\u011bchto VOP o t\u011bchto zm\u011bn\u00e1ch vyrozum\u00ed U\u017eivatele.<\/p>\n<p><strong>14.5<\/strong> Smluvn\u00ed strany se dohodly, \u017ee Poskytovatel je opr\u00e1vn\u011bn p\u0159ev\u00e9st pr\u00e1va i povinnosti z poskytov\u00e1n\u00ed Su\u017eby na t\u0159et\u00ed osobu i bez souhlasu U\u017eivatele.<\/p>\n<p><strong>14.6<\/strong> \u00dakony ve Smlouv\u011b (zm\u011bna Slu\u017eby, v\u00fdpov\u011b\u010f, atd.) mohou b\u00fdt uskute\u010dn\u011bny pouze v\u00a0p\u00edsemn\u00e9 podob\u011b a doru\u010deny druh\u00e9 stran\u011b prokazateln\u00fdm zp\u016fsobem.<\/p>\n<p><strong>14.7<\/strong> Skute\u010dnosti neupraven\u00e9 Smlouvou, Specifikac\u00ed a VOP se \u0159e\u0161\u00ed p\u0159\u00edslu\u0161n\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy, tj. zejm\u00e9na dle ZoEK.<\/p>\n<p><strong>14.8<\/strong> VOP jsou k dispozici v elektronick\u00e9 podob\u011b na webu Poskytovatele a v ti\u0161t\u011bn\u00e9 podob\u011b v provozovn\u011b Poskytovatele.<\/p>\n<p><strong>14.9<\/strong> Ukon\u010den\u00ed platnosti Smlouvy se nedot\u00fdk\u00e1 platnosti a \u00fa\u010dinnosti ustanoven\u00ed VOP, kter\u00e9 p\u0159etrv\u00e1vaj\u00ed a\u017e do \u00fapln\u00e9ho vy\u0159\u00edzen\u00ed v\u0161ech n\u00e1rok\u016f vypl\u00fdvaj\u00edc\u00edch ze smluvn\u00edho vztahu.<\/p>\n<p><strong>14.10<\/strong> V\u0161echny spory vznikl\u00e9 ze Smlouvy nebo v souvislosti se Smlouvou budou smluvn\u00ed strany \u0159e\u0161it p\u0159edev\u0161\u00edm vz\u00e1jemnou dohodou a bez pr\u016ftah\u016f.<\/p>\n<p><strong>14.11<\/strong> Pr\u00e1va a povinnosti smluvn\u00edch stran sjednan\u00e1 ve Smlouv\u011b a jej\u00edch dodatc\u00edch, Specifikaci a Cen\u00edku maj\u00ed p\u0159ednost p\u0159ed ustanoven\u00edmi VOP.<\/p>\n<p><strong>14.12<\/strong> Tyto VOP pozb\u00fdvaj\u00ed \u00fa\u010dinnosti dnem nabyt\u00ed platnosti a \u00fa\u010dinnosti pozd\u011bj\u0161\u00edch VOP.<\/p>\n<p><strong>14.13<\/strong> Tyto VOP plat\u00ed a jsou \u00fa\u010dinn\u00e9 od 1. ledna 2021.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; 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